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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Topics created by andrewh

    • A

      Will the Data Point Hierarchy be removed from Mango?

      Mango feedback
      • • • andrewh
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      cwangvC

      @cmusselm
      can you share a few screenshots?

      thanks.

    • A

      Event: File not found: /opt/info/systemInfo.txt (No such file or directory)

      Mango Automation general Discussion
      • • • andrewh
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    • A

      Some settings not displayed in new version of "Mango ES Configuration"

      User help
      • • • andrewh
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    • A

      Meta data point script not re-triggering within a few seconds

      Mango feedback
      • • • andrewh
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      MattFoxM

      My only thought is maybe some additional high priority threads may be required to help smack out the calcs.
      Alternatively have two scripted datasources updating a single virtual datapoint. That way they can fire independently of each other.
      These are just ideas, I'm not sure what else to suggest.

    • A

      setup of ntp time sync on GT mangoes

      Mango feedback
      • • • andrewh
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      A

      I have discovered that the system-timesyncd service is installed and runs out of the box (on the mangoGT). It's not able to sync for us with the default debian servers due to firewall restrictions. I just needed to put our local ntp servers in /etc/system/timesyncd.conf and it works fine.

      Thanks

    • A

      Webmin not available on GT mangoes?

      Mango feedback
      • • • andrewh
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      A

      Are you please able to provide any details about the security concerns?

    • A

      Will "Runtime status" section be added to new publisher UI

      Mango feedback
      • • • andrewh
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      terrypackerT

      At this point it will be part of Mango 4.0 which will come out in the next few months. We are currently working towards that release.

    • A

      Point Heirarchy fails to import in v3.6/3.7?

      Announcements
      • • • andrewh
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      A

      I'm thinking now that the problem was with the data point 'MangoES_Disk_Percent_Used'. This fails to import, then all the watch lists, event handlers, etc that are linked to it also fail. It appears this also causes the entire DP hierarchy to fail to load. I believe I'll need to remove all references to this DP from the json file before importing. I understand tha a DP starting 'mangoES' doesn't belong on a GT mango, but there are other points like this (eg MangoES_Disk_Space_Remaining) that seem to be imported OK. Is there something in the import processing that's preventing 'MangoES_Disk_Percent_Used' from being created?

    • A

      Can meta (calculated) data points work for "synchronized" data

      User help
      • • • andrewh
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      CraigWebC

      Hi Andrew

      I have run into the same issue before, unfortunately, there is no easy way to trigger the generated history. The generate history can be triggered by via the rest API, so you could create a script that monitors the mango PTCP data source, stores the timestamp when it disconnects, then when reconnected, do an API request to start the generate history with the saved time stamp and the reconnected time stamp.
      I did not have to go this far when I ran into this issue so I have not attempted the script yet.

    • A

      Is it possible to set a modbus data point's timestamp when it's read

      User help
      • • • andrewh
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      A

      We have been asked to interface the mango to a system where another computer buffers the data so unfortunately we can’t poll the device directly.

    • A

      SQL Data Source - Is it possible to include a Data Point value in a query?

      Mango Automation general Discussion
      • • • andrewh
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      terrypackerT

      You cannot do this on the query but you could do it on the update statement for the point. The setting of the SQL data point's value could be done via a Meta or Scripting data source. The help docs on the data source should get you going.

    • A

      Can you enable old UI Data Sources page without granting SuperAdmin

      User help
      • • • andrewh
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      A

      Thanks Philip

    • A

      Mango clock resetting to Jan 2000 - bad backup battery?

      Mango General
      • • • andrewh
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      phildunlapP

      Welcome back Andrew! All instances I can recall of instances losing their set times have been battery issues, and could possibly have been that the hwclock -w command was never run, which could be the case if ntp servers were not available at the time of manufacture and when you checked it first. Unless these are particularly old, there should be a primitive script to avoid this issue at /opt/control/saveRTC.sh

      It does seem unlikely to be the battery losing contact for some period during shipping, but it is possible.

    • A

      Changing MangoES to use DHCP via USB key not working

      Mango feedback
      • • • andrewh
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      A

      This is working now. I think the main issue was simply that 'DHCP' needs to be upper case. Other things I noticed were that the script takes about 1 minute to complete, the LED's do NOT go off (even after about an hour) and the mango needs to be rebooted (it does not need a reboot when changing to a fixed IP address).

    • A

      Dashboard graph not displaying when REST calls timeout after 30 sec

      User help
      • • • andrewh
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      Jared WiltshireJ

      Hi @andrewh we made the timeouts user configurable. They are on the UI setting page - 0_1575325028770_9ae4069d-b1e9-4bbf-83ba-1c81d44e4af0-image.png