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  • Hi all,
    I'm trying to install Mango on Ubuntu 18.4 but it keeps failing. I'm using the install script as I'm not that up on Linux but it keeps failing. I have Installed JDK and set the JAVA_HOME variable.
    I first tried to install Mango Version 3.7.7 which failed with the error below. Then I tried version 4 which indicated it installed correctly and seemed to start but I can't connect to it on 127.0.0.1.
    I then tried to install 3.7.7 again (I though the fact that seemed to install v.4 might help) but I'm still getting the error below - "can't find env.properties file" I did enter "yes" when prompted to overwrite files.
    Any thoughts would be appreciated.

    [sudo] password for powerpoint: 
    Where should we store Mango data? [/opt/mango-data]: 
    Which OS user should Mango run as? (Will be created if it does not exist) [mango]: 
    What type of SQL database? (h2 or mysql) [h2]: 
    Installation directory is not empty, delete all files in '/opt/mango'? (May contain H2 databases and time series databases) [no]: yes
    What version of Mango do you want to install? [4.0.0]: 3.7.7
    Install free (personal/educational use, 300 point limit) or enterprise (evaluation) bundle? [enterprise]: 
      % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                     Dload  Upload   Total   Spent    Left  Speed
    100  144M  100  144M    0     0  4713k      0  0:00:31  0:00:31 --:--:-- 5286k
    Config file '/opt/mango-data/mango.properties' exists, overwrite it? [no]: yes
    Can't find env.properties file
    powerpoint@powerpoint-UltraPoint:~$

  • @robmalone Hi, I also face hardship installing v3 so I tried v4. It is much easier. Before installing everything, don't forget to delete the residual folder and file.
    In latest v4, env.properties is replace with mango.properties (which is moved to /home/mango)


  • @tungthanh500 I assumed since the files were being overwritten I didn't need to remove the directories. I removed them and that did the trick. Still can get v3 to work though. Guess I'll just use 4. Thanks for your help.


  • @Robmalone
    If you still want to use v3.7.x then you can try this. Where it says to -

    curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/main/Core/bin/install-mango.sh
    

    Try this instead -

    curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/3.7.x/Core/scripts/install-mango.sh
    

    When it asks for a version, answer 3.7.7

    Alternatively, try the manual installation instructions - https://docs-v3.mango-os.com/linux-installation


  • @jared-wiltshire Installation stops at
    /opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

    I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

    V4 installed fine but @CraigWeb recommend I stick to v3.7.


  • @robmalone Can you solve the problem with V4? If you cannot access the system on localhost, please try changing port to 8443, (but don't forget to forward that port).


  • Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.


  • @robmalone I think I also have to fall back to 3.7.7 because I face point unreliable. Not sure how to fix it. No correct answer in forum yet


  • @robmalone said in Ubuntu 18 Install failed:

    @jared-wiltshire Installation stops at
    /opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

    I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

    Try again now. I updated the script for 3.7.x


  • @robmalone said in Ubuntu 18 Install failed:

    Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.

    It will be released very soon. Bear in mind that v4 will require a new license however.


  • @jared-wiltshire Thanks Jared. The install seemed to work but I can't access the GUI. Should I see mango running as a service after starting it?```

    powerpoint@powerpoint-UltraPoint:~$ service --status-all
    [ + ] acpid
    [ - ] alsa-utils
    [ - ] anacron
    [ + ] apparmor
    [ + ] apport
    [ + ] avahi-daemon
    [ - ] bluetooth
    [ - ] console-setup.sh
    [ + ] cron
    [ + ] cups
    [ + ] cups-browsed
    [ + ] dbus
    [ - ] dns-clean
    [ + ] gdm3
    [ + ] grub-common
    [ - ] hwclock.sh
    [ + ] irqbalance
    [ + ] kerneloops
    [ - ] keyboard-setup.sh
    [ + ] kmod
    [ - ] lvm2
    [ + ] lvm2-lvmetad
    [ + ] lvm2-lvmpolld
    [ + ] network-manager
    [ + ] networking
    [ - ] plymouth
    [ - ] plymouth-log
    [ - ] pppd-dns
    [ + ] procps
    [ - ] rsync
    [ + ] rsyslog
    [ - ] saned
    [ + ] speech-dispatcher
    [ - ] spice-vdagent
    [ + ] udev
    [ + ] ufw
    [ + ] unattended-upgrades
    [ - ] uuidd
    [ + ] whoopsie
    [ - ] x11-common


  • @robmalone The install script installs Mango as a systemd service but does not start it.
    See bottom of https://docs-v3.mango-os.com/linux-installation to check the status of the service, start/stop commands.


  • @jared-wiltshire Yes I did start it with systemctl start mango
    When I check the status i get the following:

    powerpoint@powerpoint-UltraPoint:~$ systemctl status mango
    ● mango.service - Mango Automation
       Loaded: loaded (/opt/mango/overrides/mango.service; enabled; vendor preset: enabled)
       Active: active (running) since Tue 2021-07-13 17:49:53 IST; 38s ago
      Process: 2538 ExecStart=/opt/mango/bin/start-mango.sh (code=exited, status=0/SUCCESS)
     Main PID: 2541 (java)
        Tasks: 24 (limit: 4447)
       CGroup: /system.slice/mango.service
               └─2541 /snap/openjdk/321/jdk/bin/java -server -Dma.home=/opt/mango com.serotonin.m2m2.Main
    
    Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Starting Mango Automation
    Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Mango Automation started with process ID:  2541
    Jul 13 17:49:53 powerpoint-UltraPoint systemd[1]: Started Mango Automation.
    Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: Unable to determine the machine id
    Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine
    Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
    Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: java.lang.RuntimeException: Unable to determine the machine id
    Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.
    Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3
    Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
    
    

  • @robmalone It seems to be installed but its crashing on start. Post your full ma.log file.
    I would try installing a different JDK, not inside a snap.


  • @jared-wiltshire

    I'm receiving the same error on Ubuntu 20.04LTS

    Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Starting Mango Automation
    Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Mango Automation started with process ID: 1020
    Jul 13 18:45:04 onxl4549 systemd[1]: Started SBIO dTwins.
    Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: Unable to determine the machine id
    Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
    Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
    Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: java.lang.RuntimeException: Unable to determine the machine id
    Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
    Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
    Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]


  • with the contents of ma.log

    INFO 2021-07-13T18:53:09,828 (com.serotonin.m2m2.Lifecycle.loadLic:583) - Checking license...
    WARN 2021-07-13T18:53:09,872 (com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid:338) - Host exception:
    java.io.FileNotFoundException: /opt/dTwin/.ma (No such file or directory)
    at java.io.FileOutputStream.open0(Native Method) ~[?:?]
    at java.io.FileOutputStream.open(FileOutputStream.java:298) ~[?:?]
    at java.io.FileOutputStream.<init>(FileOutputStream.java:237) ~[?:?]
    at java.io.FileOutputStream.<init>(FileOutputStream.java:187) ~[?:?]
    at java.io.FileWriter.<init>(FileWriter.java:96) ~[?:?]
    at com.serotonin.m2m2.host.DefaultHost.guid(DefaultHost.java:69) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid(CoreLicenseDefinition.java:333) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.CoreLicenseDefinition.guid(CoreLicenseDefinition.java:317) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.CoreLicenseDefinition.initializeLic(CoreLicenseDefinition.java:117) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.CoreLicenseDefinition.licenseCheck(CoreLicenseDefinition.java:101) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:659) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:587) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
    FATAL 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
    ERROR 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Main.main:162) - Error during initialization
    java.lang.RuntimeException: Unable to determine the machine id
    at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
    at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
    INFO 2021-07-13T18:53:09,873 (com.serotonin.m2m2.Lifecycle.terminate:400) - Mango Lifecycle terminating...
    INFO 2021-07-13T18:53:09,915 (com.serotonin.m2m2.Lifecycle.terminate:550) - Mango Lifecycle terminated.


  • @Gordoe What user is mango running as? The install script should ask you to create a user. What is that user's home directory? Does that user have write permission for their own home directory?


  • @jared-wiltshire
    It's running as Mango.

    I'll start a new post as I don't want to hijack this one. Same error but not from the installation script.