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    Ubuntu 18 Install failed

    Mango Automation Installation
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    • Jared WiltshireJ
      Jared Wiltshire
      last edited by

      @Robmalone
      If you still want to use v3.7.x then you can try this. Where it says to -

      curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/main/Core/bin/install-mango.sh

      Try this instead -

      curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/3.7.x/Core/scripts/install-mango.sh

      When it asks for a version, answer 3.7.7

      Alternatively, try the manual installation instructions - https://docs-v3.mango-os.com/linux-installation

      Developer at Radix IoT

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      • R
        Robmalone @Jared Wiltshire
        last edited by Robmalone

        @jared-wiltshire Installation stops at
        /opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

        I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

        V4 installed fine but @CraigWeb recommend I stick to v3.7.

        T Jared WiltshireJ 2 Replies Last reply Reply Quote 0
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          tungthanh500 @Robmalone
          last edited by

          @robmalone Can you solve the problem with V4? If you cannot access the system on localhost, please try changing port to 8443, (but don't forget to forward that port).

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          • R
            Robmalone @tungthanh500
            last edited by

            Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.

            T Jared WiltshireJ 2 Replies Last reply Reply Quote 0
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              tungthanh500 @Robmalone
              last edited by

              @robmalone I think I also have to fall back to 3.7.7 because I face point unreliable. Not sure how to fix it. No correct answer in forum yet

              1 Reply Last reply Reply Quote 0
              • Jared WiltshireJ
                Jared Wiltshire @Robmalone
                last edited by

                @robmalone said in Ubuntu 18 Install failed:

                @jared-wiltshire Installation stops at
                /opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

                I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

                Try again now. I updated the script for 3.7.x

                Developer at Radix IoT

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                • Jared WiltshireJ
                  Jared Wiltshire @Robmalone
                  last edited by

                  @robmalone said in Ubuntu 18 Install failed:

                  Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.

                  It will be released very soon. Bear in mind that v4 will require a new license however.

                  Developer at Radix IoT

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                  • R
                    Robmalone @Jared Wiltshire
                    last edited by

                    @jared-wiltshire Thanks Jared. The install seemed to work but I can't access the GUI. Should I see mango running as a service after starting it?```

                    powerpoint@powerpoint-UltraPoint:~$ service --status-all
                    [ + ] acpid
                    [ - ] alsa-utils
                    [ - ] anacron
                    [ + ] apparmor
                    [ + ] apport
                    [ + ] avahi-daemon
                    [ - ] bluetooth
                    [ - ] console-setup.sh
                    [ + ] cron
                    [ + ] cups
                    [ + ] cups-browsed
                    [ + ] dbus
                    [ - ] dns-clean
                    [ + ] gdm3
                    [ + ] grub-common
                    [ - ] hwclock.sh
                    [ + ] irqbalance
                    [ + ] kerneloops
                    [ - ] keyboard-setup.sh
                    [ + ] kmod
                    [ - ] lvm2
                    [ + ] lvm2-lvmetad
                    [ + ] lvm2-lvmpolld
                    [ + ] network-manager
                    [ + ] networking
                    [ - ] plymouth
                    [ - ] plymouth-log
                    [ - ] pppd-dns
                    [ + ] procps
                    [ - ] rsync
                    [ + ] rsyslog
                    [ - ] saned
                    [ + ] speech-dispatcher
                    [ - ] spice-vdagent
                    [ + ] udev
                    [ + ] ufw
                    [ + ] unattended-upgrades
                    [ - ] uuidd
                    [ + ] whoopsie
                    [ - ] x11-common

                    Jared WiltshireJ 1 Reply Last reply Reply Quote 0
                    • Jared WiltshireJ
                      Jared Wiltshire @Robmalone
                      last edited by

                      @robmalone The install script installs Mango as a systemd service but does not start it.
                      See bottom of https://docs-v3.mango-os.com/linux-installation to check the status of the service, start/stop commands.

                      Developer at Radix IoT

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                        Robmalone @Jared Wiltshire
                        last edited by

                        @jared-wiltshire Yes I did start it with systemctl start mango
                        When I check the status i get the following:

                        powerpoint@powerpoint-UltraPoint:~$ systemctl status mango
ā— mango.service - Mango Automation
   Loaded: loaded (/opt/mango/overrides/mango.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2021-07-13 17:49:53 IST; 38s ago
  Process: 2538 ExecStart=/opt/mango/bin/start-mango.sh (code=exited, status=0/SUCCESS)
 Main PID: 2541 (java)
    Tasks: 24 (limit: 4447)
   CGroup: /system.slice/mango.service
           ā””ā”€2541 /snap/openjdk/321/jdk/bin/java -server -Dma.home=/opt/mango com.serotonin.m2m2.Main

Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Starting Mango Automation
Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Mango Automation started with process ID:  2541
Jul 13 17:49:53 powerpoint-UltraPoint systemd[1]: Started Mango Automation.
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: Unable to determine the machine id
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: java.lang.RuntimeException: Unable to determine the machine id
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
                        Jared WiltshireJ 1 Reply Last reply Reply Quote 0
                        • Jared WiltshireJ
                          Jared Wiltshire @Robmalone
                          last edited by

                          @robmalone It seems to be installed but its crashing on start. Post your full ma.log file.
                          I would try installing a different JDK, not inside a snap.

                          Developer at Radix IoT

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                            Gordoe @Jared Wiltshire
                            last edited by

                            @jared-wiltshire

                            I'm receiving the same error on Ubuntu 20.04LTS

                            Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Starting Mango Automation
                            Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Mango Automation started with process ID: 1020
                            Jul 13 18:45:04 onxl4549 systemd[1]: Started SBIO dTwins.
                            Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: Unable to determine the machine id
                            Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
                            Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
                            Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: java.lang.RuntimeException: Unable to determine the machine id
                            Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
                            Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
                            Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]

                            G 1 Reply Last reply Reply Quote 0
                            • G
                              Gordoe @Gordoe
                              last edited by

                              with the contents of ma.log

                              INFO 2021-07-13T18:53:09,828 (com.serotonin.m2m2.Lifecycle.loadLic:583) - Checking license...
                              WARN 2021-07-13T18:53:09,872 (com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid:338) - Host exception:
                              java.io.FileNotFoundException: /opt/dTwin/.ma (No such file or directory)
                              at java.io.FileOutputStream.open0(Native Method) ~[?:?]
                              at java.io.FileOutputStream.open(FileOutputStream.java:298) ~[?:?]
                              at java.io.FileOutputStream.<init>(FileOutputStream.java:237) ~[?:?]
                              at java.io.FileOutputStream.<init>(FileOutputStream.java:187) ~[?:?]
                              at java.io.FileWriter.<init>(FileWriter.java:96) ~[?:?]
                              at com.serotonin.m2m2.host.DefaultHost.guid(DefaultHost.java:69) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid(CoreLicenseDefinition.java:333) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.CoreLicenseDefinition.guid(CoreLicenseDefinition.java:317) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.CoreLicenseDefinition.initializeLic(CoreLicenseDefinition.java:117) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.CoreLicenseDefinition.licenseCheck(CoreLicenseDefinition.java:101) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:659) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:587) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
                              FATAL 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
                              ERROR 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Main.main:162) - Error during initialization
                              java.lang.RuntimeException: Unable to determine the machine id
                              at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
                              at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
                              INFO 2021-07-13T18:53:09,873 (com.serotonin.m2m2.Lifecycle.terminate:400) - Mango Lifecycle terminating...
                              INFO 2021-07-13T18:53:09,915 (com.serotonin.m2m2.Lifecycle.terminate:550) - Mango Lifecycle terminated.

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                              • Jared WiltshireJ
                                Jared Wiltshire
                                last edited by

                                @Gordoe What user is mango running as? The install script should ask you to create a user. What is that user's home directory? Does that user have write permission for their own home directory?

                                Developer at Radix IoT

                                G 1 Reply Last reply Reply Quote 0
                                • G
                                  Gordoe @Jared Wiltshire
                                  last edited by

                                  @jared-wiltshire
                                  It's running as Mango.

                                  I'll start a new post as I don't want to hijack this one. Same error but not from the installation script.

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