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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Ubuntu 18 Install failed

    Mango Automation Installation
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    • T
      tungthanh500 @Robmalone
      last edited by

      @robmalone Hi, I also face hardship installing v3 so I tried v4. It is much easier. Before installing everything, don't forget to delete the residual folder and file.
      In latest v4, env.properties is replace with mango.properties (which is moved to /home/mango)

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      • R
        Robmalone @tungthanh500
        last edited by

        @tungthanh500 I assumed since the files were being overwritten I didn't need to remove the directories. I removed them and that did the trick. Still can get v3 to work though. Guess I'll just use 4. Thanks for your help.

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        • Jared WiltshireJ
          Jared Wiltshire
          last edited by

          @Robmalone
          If you still want to use v3.7.x then you can try this. Where it says to -

          curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/main/Core/bin/install-mango.sh
          

          Try this instead -

          curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/3.7.x/Core/scripts/install-mango.sh
          

          When it asks for a version, answer 3.7.7

          Alternatively, try the manual installation instructions - https://docs-v3.mango-os.com/linux-installation

          Developer at Radix IoT

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          • R
            Robmalone @Jared Wiltshire
            last edited by Robmalone

            @jared-wiltshire Installation stops at
            /opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

            I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

            V4 installed fine but @CraigWeb recommend I stick to v3.7.

            T Jared WiltshireJ 2 Replies Last reply Reply Quote 0
            • T
              tungthanh500 @Robmalone
              last edited by

              @robmalone Can you solve the problem with V4? If you cannot access the system on localhost, please try changing port to 8443, (but don't forget to forward that port).

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              • R
                Robmalone @tungthanh500
                last edited by

                Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.

                T Jared WiltshireJ 2 Replies Last reply Reply Quote 0
                • T
                  tungthanh500 @Robmalone
                  last edited by

                  @robmalone I think I also have to fall back to 3.7.7 because I face point unreliable. Not sure how to fix it. No correct answer in forum yet

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                  • Jared WiltshireJ
                    Jared Wiltshire @Robmalone
                    last edited by

                    @robmalone said in Ubuntu 18 Install failed:

                    @jared-wiltshire Installation stops at
                    /opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

                    I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

                    Try again now. I updated the script for 3.7.x

                    Developer at Radix IoT

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                    • Jared WiltshireJ
                      Jared Wiltshire @Robmalone
                      last edited by

                      @robmalone said in Ubuntu 18 Install failed:

                      Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.

                      It will be released very soon. Bear in mind that v4 will require a new license however.

                      Developer at Radix IoT

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                      • R
                        Robmalone @Jared Wiltshire
                        last edited by

                        @jared-wiltshire Thanks Jared. The install seemed to work but I can't access the GUI. Should I see mango running as a service after starting it?```

                        powerpoint@powerpoint-UltraPoint:~$ service --status-all
                        [ + ] acpid
                        [ - ] alsa-utils
                        [ - ] anacron
                        [ + ] apparmor
                        [ + ] apport
                        [ + ] avahi-daemon
                        [ - ] bluetooth
                        [ - ] console-setup.sh
                        [ + ] cron
                        [ + ] cups
                        [ + ] cups-browsed
                        [ + ] dbus
                        [ - ] dns-clean
                        [ + ] gdm3
                        [ + ] grub-common
                        [ - ] hwclock.sh
                        [ + ] irqbalance
                        [ + ] kerneloops
                        [ - ] keyboard-setup.sh
                        [ + ] kmod
                        [ - ] lvm2
                        [ + ] lvm2-lvmetad
                        [ + ] lvm2-lvmpolld
                        [ + ] network-manager
                        [ + ] networking
                        [ - ] plymouth
                        [ - ] plymouth-log
                        [ - ] pppd-dns
                        [ + ] procps
                        [ - ] rsync
                        [ + ] rsyslog
                        [ - ] saned
                        [ + ] speech-dispatcher
                        [ - ] spice-vdagent
                        [ + ] udev
                        [ + ] ufw
                        [ + ] unattended-upgrades
                        [ - ] uuidd
                        [ + ] whoopsie
                        [ - ] x11-common

                        Jared WiltshireJ 1 Reply Last reply Reply Quote 0
                        • Jared WiltshireJ
                          Jared Wiltshire @Robmalone
                          last edited by

                          @robmalone The install script installs Mango as a systemd service but does not start it.
                          See bottom of https://docs-v3.mango-os.com/linux-installation to check the status of the service, start/stop commands.

                          Developer at Radix IoT

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                          • R
                            Robmalone @Jared Wiltshire
                            last edited by

                            @jared-wiltshire Yes I did start it with systemctl start mango
                            When I check the status i get the following:

                            powerpoint@powerpoint-UltraPoint:~$ systemctl status mango
                            ā— mango.service - Mango Automation
                               Loaded: loaded (/opt/mango/overrides/mango.service; enabled; vendor preset: enabled)
                               Active: active (running) since Tue 2021-07-13 17:49:53 IST; 38s ago
                              Process: 2538 ExecStart=/opt/mango/bin/start-mango.sh (code=exited, status=0/SUCCESS)
                             Main PID: 2541 (java)
                                Tasks: 24 (limit: 4447)
                               CGroup: /system.slice/mango.service
                                       └─2541 /snap/openjdk/321/jdk/bin/java -server -Dma.home=/opt/mango com.serotonin.m2m2.Main
                            
                            Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Starting Mango Automation
                            Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Mango Automation started with process ID:  2541
                            Jul 13 17:49:53 powerpoint-UltraPoint systemd[1]: Started Mango Automation.
                            Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: Unable to determine the machine id
                            Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine
                            Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
                            Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: java.lang.RuntimeException: Unable to determine the machine id
                            Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.
                            Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3
                            Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
                            
                            
                            Jared WiltshireJ 1 Reply Last reply Reply Quote 0
                            • Jared WiltshireJ
                              Jared Wiltshire @Robmalone
                              last edited by

                              @robmalone It seems to be installed but its crashing on start. Post your full ma.log file.
                              I would try installing a different JDK, not inside a snap.

                              Developer at Radix IoT

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                              • G
                                Gordoe @Jared Wiltshire
                                last edited by

                                @jared-wiltshire

                                I'm receiving the same error on Ubuntu 20.04LTS

                                Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Starting Mango Automation
                                Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Mango Automation started with process ID: 1020
                                Jul 13 18:45:04 onxl4549 systemd[1]: Started SBIO dTwins.
                                Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: Unable to determine the machine id
                                Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
                                Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
                                Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: java.lang.RuntimeException: Unable to determine the machine id
                                Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
                                Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
                                Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]

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                                • G
                                  Gordoe @Gordoe
                                  last edited by

                                  with the contents of ma.log

                                  INFO 2021-07-13T18:53:09,828 (com.serotonin.m2m2.Lifecycle.loadLic:583) - Checking license...
                                  WARN 2021-07-13T18:53:09,872 (com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid:338) - Host exception:
                                  java.io.FileNotFoundException: /opt/dTwin/.ma (No such file or directory)
                                  at java.io.FileOutputStream.open0(Native Method) ~[?:?]
                                  at java.io.FileOutputStream.open(FileOutputStream.java:298) ~[?:?]
                                  at java.io.FileOutputStream.<init>(FileOutputStream.java:237) ~[?:?]
                                  at java.io.FileOutputStream.<init>(FileOutputStream.java:187) ~[?:?]
                                  at java.io.FileWriter.<init>(FileWriter.java:96) ~[?:?]
                                  at com.serotonin.m2m2.host.DefaultHost.guid(DefaultHost.java:69) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid(CoreLicenseDefinition.java:333) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.CoreLicenseDefinition.guid(CoreLicenseDefinition.java:317) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.CoreLicenseDefinition.initializeLic(CoreLicenseDefinition.java:117) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.CoreLicenseDefinition.licenseCheck(CoreLicenseDefinition.java:101) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:659) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:587) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
                                  FATAL 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
                                  ERROR 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Main.main:162) - Error during initialization
                                  java.lang.RuntimeException: Unable to determine the machine id
                                  at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
                                  at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
                                  INFO 2021-07-13T18:53:09,873 (com.serotonin.m2m2.Lifecycle.terminate:400) - Mango Lifecycle terminating...
                                  INFO 2021-07-13T18:53:09,915 (com.serotonin.m2m2.Lifecycle.terminate:550) - Mango Lifecycle terminated.

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                                  • Jared WiltshireJ
                                    Jared Wiltshire
                                    last edited by

                                    @Gordoe What user is mango running as? The install script should ask you to create a user. What is that user's home directory? Does that user have write permission for their own home directory?

                                    Developer at Radix IoT

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                                    • G
                                      Gordoe @Jared Wiltshire
                                      last edited by

                                      @jared-wiltshire
                                      It's running as Mango.

                                      I'll start a new post as I don't want to hijack this one. Same error but not from the installation script.

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