Ubuntu 18 Install failed

tungthanh500

@robmalone Hi, I also face hardship installing v3 so I tried v4. It is much easier. Before installing everything, don't forget to delete the residual folder and file.
In latest v4, env.properties is replace with mango.properties (which is moved to /home/mango)

Robmalone

@tungthanh500 I assumed since the files were being overwritten I didn't need to remove the directories. I removed them and that did the trick. Still can get v3 to work though. Guess I'll just use 4. Thanks for your help.

Jared Wiltshire

@Robmalone
If you still want to use v3.7.x then you can try this. Where it says to -

curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/main/Core/bin/install-mango.sh

Try this instead -

curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/3.7.x/Core/scripts/install-mango.sh

When it asks for a version, answer 3.7.7

Alternatively, try the manual installation instructions - https://docs-v3.mango-os.com/linux-installation

Robmalone

@jared-wiltshire Installation stops at
/opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

V4 installed fine but @CraigWeb recommend I stick to v3.7.

tungthanh500

@robmalone Can you solve the problem with V4? If you cannot access the system on localhost, please try changing port to 8443, (but don't forget to forward that port).

Robmalone

Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.

tungthanh500

@robmalone I think I also have to fall back to 3.7.7 because I face point unreliable. Not sure how to fix it. No correct answer in forum yet

Jared Wiltshire

@robmalone said in Ubuntu 18 Install failed:

@jared-wiltshire Installation stops at
/opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

Try again now. I updated the script for 3.7.x

Jared Wiltshire

@robmalone said in Ubuntu 18 Install failed:

Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.

It will be released very soon. Bear in mind that v4 will require a new license however.

Robmalone

@jared-wiltshire Thanks Jared. The install seemed to work but I can't access the GUI. Should I see mango running as a service after starting it?```

powerpoint@powerpoint-UltraPoint:~$ service --status-all
[ + ] acpid
[ - ] alsa-utils
[ - ] anacron
[ + ] apparmor
[ + ] apport
[ + ] avahi-daemon
[ - ] bluetooth
[ - ] console-setup.sh
[ + ] cron
[ + ] cups
[ + ] cups-browsed
[ + ] dbus
[ - ] dns-clean
[ + ] gdm3
[ + ] grub-common
[ - ] hwclock.sh
[ + ] irqbalance
[ + ] kerneloops
[ - ] keyboard-setup.sh
[ + ] kmod
[ - ] lvm2
[ + ] lvm2-lvmetad
[ + ] lvm2-lvmpolld
[ + ] network-manager
[ + ] networking
[ - ] plymouth
[ - ] plymouth-log
[ - ] pppd-dns
[ + ] procps
[ - ] rsync
[ + ] rsyslog
[ - ] saned
[ + ] speech-dispatcher
[ - ] spice-vdagent
[ + ] udev
[ + ] ufw
[ + ] unattended-upgrades
[ - ] uuidd
[ + ] whoopsie
[ - ] x11-common

Jared Wiltshire

@robmalone The install script installs Mango as a systemd service but does not start it.
See bottom of https://docs-v3.mango-os.com/linux-installation to check the status of the service, start/stop commands.

Robmalone

@jared-wiltshire Yes I did start it with systemctl start mango
When I check the status i get the following:

powerpoint@powerpoint-UltraPoint:~$ systemctl status mango
● mango.service - Mango Automation
   Loaded: loaded (/opt/mango/overrides/mango.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2021-07-13 17:49:53 IST; 38s ago
  Process: 2538 ExecStart=/opt/mango/bin/start-mango.sh (code=exited, status=0/SUCCESS)
 Main PID: 2541 (java)
    Tasks: 24 (limit: 4447)
   CGroup: /system.slice/mango.service
           └─2541 /snap/openjdk/321/jdk/bin/java -server -Dma.home=/opt/mango com.serotonin.m2m2.Main

Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Starting Mango Automation
Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Mango Automation started with process ID:  2541
Jul 13 17:49:53 powerpoint-UltraPoint systemd[1]: Started Mango Automation.
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: Unable to determine the machine id
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: java.lang.RuntimeException: Unable to determine the machine id
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]

Jared Wiltshire

@robmalone It seems to be installed but its crashing on start. Post your full ma.log file.
I would try installing a different JDK, not inside a snap.

Gordoe

@jared-wiltshire

I'm receiving the same error on Ubuntu 20.04LTS

Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Starting Mango Automation
Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Mango Automation started with process ID: 1020
Jul 13 18:45:04 onxl4549 systemd[1]: Started SBIO dTwins.
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: Unable to determine the machine id
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: java.lang.RuntimeException: Unable to determine the machine id
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]

Gordoe

with the contents of ma.log

INFO 2021-07-13T18:53:09,828 (com.serotonin.m2m2.Lifecycle.loadLic:583) - Checking license...
WARN 2021-07-13T18:53:09,872 (com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid:338) - Host exception:
java.io.FileNotFoundException: /opt/dTwin/.ma (No such file or directory)
at java.io.FileOutputStream.open0(Native Method) ~[?:?]
at java.io.FileOutputStream.open(FileOutputStream.java:298) ~[?:?]
at java.io.FileOutputStream.<init>(FileOutputStream.java:237) ~[?:?]
at java.io.FileOutputStream.<init>(FileOutputStream.java:187) ~[?:?]
at java.io.FileWriter.<init>(FileWriter.java:96) ~[?:?]
at com.serotonin.m2m2.host.DefaultHost.guid(DefaultHost.java:69) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid(CoreLicenseDefinition.java:333) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.CoreLicenseDefinition.guid(CoreLicenseDefinition.java:317) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.CoreLicenseDefinition.initializeLic(CoreLicenseDefinition.java:117) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.CoreLicenseDefinition.licenseCheck(CoreLicenseDefinition.java:101) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:659) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:587) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
FATAL 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
ERROR 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Main.main:162) - Error during initialization
java.lang.RuntimeException: Unable to determine the machine id
at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
INFO 2021-07-13T18:53:09,873 (com.serotonin.m2m2.Lifecycle.terminate:400) - Mango Lifecycle terminating...
INFO 2021-07-13T18:53:09,915 (com.serotonin.m2m2.Lifecycle.terminate:550) - Mango Lifecycle terminated.

Jared Wiltshire

@Gordoe What user is mango running as? The install script should ask you to create a user. What is that user's home directory? Does that user have write permission for their own home directory?

Gordoe

@jared-wiltshire
It's running as Mango.

I'll start a new post as I don't want to hijack this one. Same error but not from the installation script.