<![CDATA[Ubuntu 18 Install failed]]>Hi all,
I'm trying to install Mango on Ubuntu 18.4 but it keeps failing. I'm using the install script as I'm not that up on Linux but it keeps failing. I have Installed JDK and set the JAVA_HOME variable.
I first tried to install Mango Version 3.7.7 which failed with the error below. Then I tried version 4 which indicated it installed correctly and seemed to start but I can't connect to it on 127.0.0.1.
I then tried to install 3.7.7 again (I though the fact that seemed to install v.4 might help) but I'm still getting the error below - "can't find env.properties file" I did enter "yes" when prompted to overwrite files.
Any thoughts would be appreciated.

[sudo] password for powerpoint: 
Where should we store Mango data? [/opt/mango-data]: 
Which OS user should Mango run as? (Will be created if it does not exist) [mango]: 
What type of SQL database? (h2 or mysql) [h2]: 
Installation directory is not empty, delete all files in '/opt/mango'? (May contain H2 databases and time series databases) [no]: yes
What version of Mango do you want to install? [4.0.0]: 3.7.7
Install free (personal/educational use, 300 point limit) or enterprise (evaluation) bundle? [enterprise]: 
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  144M  100  144M    0     0  4713k      0  0:00:31  0:00:31 --:--:-- 5286k
Config file '/opt/mango-data/mango.properties' exists, overwrite it? [no]: yes
Can't find env.properties file
powerpoint@powerpoint-UltraPoint:~$
]]>https://forum.mango-os.com/topic/5235/ubuntu-18-install-failedRSS for NodeSun, 19 Apr 2026 14:21:12 GMTSat, 10 Jul 2021 00:16:49 GMT60<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 19:08:14 GMT]]>@jared-wiltshire
It's running as Mango.

I'll start a new post as I don't want to hijack this one. Same error but not from the installation script.

]]>https://forum.mango-os.com/post/26823https://forum.mango-os.com/post/26823Tue, 13 Jul 2021 19:08:14 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 19:04:18 GMT]]>@Gordoe What user is mango running as? The install script should ask you to create a user. What is that user's home directory? Does that user have write permission for their own home directory?

]]>https://forum.mango-os.com/post/26822https://forum.mango-os.com/post/26822Tue, 13 Jul 2021 19:04:18 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 18:55:35 GMT]]>with the contents of ma.log

INFO 2021-07-13T18:53:09,828 (com.serotonin.m2m2.Lifecycle.loadLic:583) - Checking license...
WARN 2021-07-13T18:53:09,872 (com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid:338) - Host exception:
java.io.FileNotFoundException: /opt/dTwin/.ma (No such file or directory)
at java.io.FileOutputStream.open0(Native Method) ~[?:?]
at java.io.FileOutputStream.open(FileOutputStream.java:298) ~[?:?]
at java.io.FileOutputStream.<init>(FileOutputStream.java:237) ~[?:?]
at java.io.FileOutputStream.<init>(FileOutputStream.java:187) ~[?:?]
at java.io.FileWriter.<init>(FileWriter.java:96) ~[?:?]
at com.serotonin.m2m2.host.DefaultHost.guid(DefaultHost.java:69) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid(CoreLicenseDefinition.java:333) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.CoreLicenseDefinition.guid(CoreLicenseDefinition.java:317) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.CoreLicenseDefinition.initializeLic(CoreLicenseDefinition.java:117) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.CoreLicenseDefinition.licenseCheck(CoreLicenseDefinition.java:101) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:659) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:587) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
FATAL 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
ERROR 2021-07-13T18:53:09,872 (com.serotonin.m2m2.Main.main:162) - Error during initialization
java.lang.RuntimeException: Unable to determine the machine id
at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
INFO 2021-07-13T18:53:09,873 (com.serotonin.m2m2.Lifecycle.terminate:400) - Mango Lifecycle terminating...
INFO 2021-07-13T18:53:09,915 (com.serotonin.m2m2.Lifecycle.terminate:550) - Mango Lifecycle terminated.

]]>https://forum.mango-os.com/post/26821https://forum.mango-os.com/post/26821Tue, 13 Jul 2021 18:55:35 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 18:49:13 GMT]]>@jared-wiltshire

I'm receiving the same error on Ubuntu 20.04LTS

Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Starting Mango Automation
Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Mango Automation started with process ID: 1020
Jul 13 18:45:04 onxl4549 systemd[1]: Started SBIO dTwins.
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: Unable to determine the machine id
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: java.lang.RuntimeException: Unable to determine the machine id
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]

]]>https://forum.mango-os.com/post/26820https://forum.mango-os.com/post/26820Tue, 13 Jul 2021 18:49:13 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 17:02:11 GMT]]>@robmalone It seems to be installed but its crashing on start. Post your full ma.log file.
I would try installing a different JDK, not inside a snap.

]]>https://forum.mango-os.com/post/26819https://forum.mango-os.com/post/26819Tue, 13 Jul 2021 17:02:11 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 16:53:58 GMT]]>@jared-wiltshire Yes I did start it with systemctl start mango
When I check the status i get the following:

powerpoint@powerpoint-UltraPoint:~$ systemctl status mango
● mango.service - Mango Automation
   Loaded: loaded (/opt/mango/overrides/mango.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2021-07-13 17:49:53 IST; 38s ago
  Process: 2538 ExecStart=/opt/mango/bin/start-mango.sh (code=exited, status=0/SUCCESS)
 Main PID: 2541 (java)
    Tasks: 24 (limit: 4447)
   CGroup: /system.slice/mango.service
           └─2541 /snap/openjdk/321/jdk/bin/java -server -Dma.home=/opt/mango com.serotonin.m2m2.Main

Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Starting Mango Automation
Jul 13 17:49:53 powerpoint-UltraPoint start-mango.sh[2538]: Mango Automation started with process ID:  2541
Jul 13 17:49:53 powerpoint-UltraPoint systemd[1]: Started Mango Automation.
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: Unable to determine the machine id
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]: java.lang.RuntimeException: Unable to determine the machine id
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3
Jul 13 17:50:04 powerpoint-UltraPoint start-mango.sh[2538]:         at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
]]>https://forum.mango-os.com/post/26818https://forum.mango-os.com/post/26818Tue, 13 Jul 2021 16:53:58 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 16:33:36 GMT]]>@robmalone The install script installs Mango as a systemd service but does not start it.
See bottom of https://docs-v3.mango-os.com/linux-installation to check the status of the service, start/stop commands.

]]>https://forum.mango-os.com/post/26817https://forum.mango-os.com/post/26817Tue, 13 Jul 2021 16:33:36 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 16:28:20 GMT]]>@jared-wiltshire Thanks Jared. The install seemed to work but I can't access the GUI. Should I see mango running as a service after starting it?```

powerpoint@powerpoint-UltraPoint:~$ service --status-all
[ + ] acpid
[ - ] alsa-utils
[ - ] anacron
[ + ] apparmor
[ + ] apport
[ + ] avahi-daemon
[ - ] bluetooth
[ - ] console-setup.sh
[ + ] cron
[ + ] cups
[ + ] cups-browsed
[ + ] dbus
[ - ] dns-clean
[ + ] gdm3
[ + ] grub-common
[ - ] hwclock.sh
[ + ] irqbalance
[ + ] kerneloops
[ - ] keyboard-setup.sh
[ + ] kmod
[ - ] lvm2
[ + ] lvm2-lvmetad
[ + ] lvm2-lvmpolld
[ + ] network-manager
[ + ] networking
[ - ] plymouth
[ - ] plymouth-log
[ - ] pppd-dns
[ + ] procps
[ - ] rsync
[ + ] rsyslog
[ - ] saned
[ + ] speech-dispatcher
[ - ] spice-vdagent
[ + ] udev
[ + ] ufw
[ + ] unattended-upgrades
[ - ] uuidd
[ + ] whoopsie
[ - ] x11-common

]]>https://forum.mango-os.com/post/26816https://forum.mango-os.com/post/26816Tue, 13 Jul 2021 16:28:20 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 15:41:43 GMT]]>@robmalone said in Ubuntu 18 Install failed:

Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.

It will be released very soon. Bear in mind that v4 will require a new license however.

]]>https://forum.mango-os.com/post/26815https://forum.mango-os.com/post/26815Tue, 13 Jul 2021 15:41:43 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 15:40:56 GMT]]>@robmalone said in Ubuntu 18 Install failed:

@jared-wiltshire Installation stops at
/opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

Try again now. I updated the script for 3.7.x

]]>https://forum.mango-os.com/post/26814https://forum.mango-os.com/post/26814Tue, 13 Jul 2021 15:40:56 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 15:28:11 GMT]]>@robmalone I think I also have to fall back to 3.7.7 because I face point unreliable. Not sure how to fix it. No correct answer in forum yet

]]>https://forum.mango-os.com/post/26813https://forum.mango-os.com/post/26813Tue, 13 Jul 2021 15:28:11 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 15:02:16 GMT]]>Hi @tungthanh500 Yes I can get V4 working but as it's not officially released yet I've been advised to use V3.7.7.

]]>https://forum.mango-os.com/post/26812https://forum.mango-os.com/post/26812Tue, 13 Jul 2021 15:02:16 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 14:12:18 GMT]]>@robmalone Can you solve the problem with V4? If you cannot access the system on localhost, please try changing port to 8443, (but don't forget to forward that port).

]]>https://forum.mango-os.com/post/26811https://forum.mango-os.com/post/26811Tue, 13 Jul 2021 14:12:18 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Tue, 13 Jul 2021 09:39:03 GMT]]>@jared-wiltshire Installation stops at
/opt/mango/bin/genkey.sh: 1: /opt/mango/bin/genkey.sh: 404:: not found

I will have a lot of these to build over the next few months/year or so (about 300 systems) so it would be great to use the install script rather than having to manually install them all.

V4 installed fine but @CraigWeb recommend I stick to v3.7.

]]>https://forum.mango-os.com/post/26810https://forum.mango-os.com/post/26810Tue, 13 Jul 2021 09:39:03 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Mon, 12 Jul 2021 16:07:06 GMT]]>@Robmalone
If you still want to use v3.7.x then you can try this. Where it says to -

curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/main/Core/bin/install-mango.sh

Try this instead -

curl -o install-mango.sh https://raw.githubusercontent.com/infiniteautomation/ma-core-public/3.7.x/Core/scripts/install-mango.sh

When it asks for a version, answer 3.7.7

Alternatively, try the manual installation instructions - https://docs-v3.mango-os.com/linux-installation

]]>https://forum.mango-os.com/post/26808https://forum.mango-os.com/post/26808Mon, 12 Jul 2021 16:07:06 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Sat, 10 Jul 2021 17:48:01 GMT]]>@tungthanh500 I assumed since the files were being overwritten I didn't need to remove the directories. I removed them and that did the trick. Still can get v3 to work though. Guess I'll just use 4. Thanks for your help.

]]>https://forum.mango-os.com/post/26801https://forum.mango-os.com/post/26801Sat, 10 Jul 2021 17:48:01 GMT<![CDATA[Reply to Ubuntu 18 Install failed on Sat, 10 Jul 2021 11:14:47 GMT]]>@robmalone Hi, I also face hardship installing v3 so I tried v4. It is much easier. Before installing everything, don't forget to delete the residual folder and file.
In latest v4, env.properties is replace with mango.properties (which is moved to /home/mango)

]]>https://forum.mango-os.com/post/26799https://forum.mango-os.com/post/26799Sat, 10 Jul 2021 11:14:47 GMT