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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Topics

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      Publisher Data Point Not Publishing

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      joeamiragliaJ
      Hello @mihairosu, Single data point not publishing from MangoES to MangoEnterprise, steps to try: If other points on the same publisher are working but one specific point is not arriving on the Enterprise side, the most common cause is an XID mismatch introduced when the point was removed and re-added to the publisher. Work through these steps in order: On MangoES: Go to Publishers and open the publisher sending to MangoEnterprise Find the entry for the affected data point and note its Published Point XID (this is separate from the data point XID, it typically looks like PP_xxxxxxxx) Confirm the data point itself is healthy: add it to a Watch List and verify it is receiving fresh values from the Modbus source Confirm the data point's Logging Type is not set to Do Not Log, some publisher configurations will not forward a point that has no logged values On MangoEnterprise: Go to the Data Source that receives published data from MangoES Find the data point that is supposed to receive this value and open its configuration Look at the Point Locator, it will contain the Published Point XID it is listening for Compare this XID to the one you noted on MangoES, if they do not match, this is the cause To fix: Update the Point Locator on the MangoEnterprise data point to match the current Published Point XID from MangoES Save the data point, then disable and re-enable the data source on MangoEnterprise to force it to reconnect If the XIDs already match, also check: The data point and its data source are both enabled on MangoEnterprise The data type on the Enterprise point matches what MangoES is sending (e.g., both NUMERIC) The publisher on MangoES shows a healthy connection status with no errors The remove/re-add step almost always generates a new Published Point XID on MangoES while the Enterprise side still holds the old one, updating the Point Locator on Enterprise is usually all that is needed
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      New Update - Guest Access - Permission Issues?

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      joeamiragliaJ
      @mihairosu FYI - Image issue with the forum has been fixed.
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      Update core 5.4.1 core 5.5.2 failed

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      @joeamiraglia Just wanted to confirm that the latest update as of a couple of days ago, was successful.
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      Trouble Logging In (Already Signed in as Guest)

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      edit: nevermind just had to clear all browsing data.
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      Issues with Dashboard PointValue Colors

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      @CraigWeb That's pretty nice, I was actually wondering if it was possible to do something like that. I have some ideas on using a point value to do things to other elements, which would add a lot of value to the dashboards. Thank you!
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      Data Point - No Update "Alarm"

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      @CraigWeb Uh oh, that's a mistake on my part. Thanks for catching that!
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      Static Serial Chart

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      @MattFox I appreciate it. I may have a use case for that at some point, but don't sweat it, there's no rush. At the very least, it might help others, and be something to reference if it comes up again.
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      Training Videos - Additional Information

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      @CraigWeb Thank you, that's exactly what I was looking for. And thanks for the other information as well.
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      Point value crossed out in red

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      MattFoxM
      @mihairosu good, it doesn't for the mango units so I'm glad everything is resolved. Fox
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      (SOLVED) Recent System Updates Cannot Backup Stale File Handle

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      MattFoxM
      @mihairosu Thanks for sharing! Fox
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      MangoGT - Upgrade Raspbian 10 Buster to 11 Bullseye

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      dschaibleD
      @mihairosu I sent you a private message
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      <SOLVED> Unable to access WEB GUIs for any of my mango devices by DNS name

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      @jared-wiltshire Ah I figured out what it is. I expected the historian GUis to be native on HTTPS, but I forgot I let them be on HTTP... The other issue is with my HAProxy, which I figured out as well. What confused me is that I attempted to reach the GUI via HTTPs and thought they were down.
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      MangoGT Cannot Update Invalid CertificateVerify signature

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      @jared-wiltshire Yep, that did it, thanks!
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      Changing Data Source but Retaining Data Point History?

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      No worries, much appreciated. =)
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      Script breaking as of 10/16/2019

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      M
      Hey Terry, This one is also giving a java out of bounds exception, but I don't understand why: /* //Script by Phil Dunlap to automatically generate lost history if( my.time + 60000 < source.time ) { //We're at least a minute after var metaEditDwr = new com.serotonin.m2m2.meta.MetaEditDwr(); metaEditDwr.generateMetaPointHistory( my.getDataPointWrapper().getId(), my.time+1, CONTEXT.getRuntime(), false); //Arguments are, dataPointId, long from, long to, boolean deleteExistingData //my.time+1 because first argument is inclusive, and we have value there } //Your regular script here.*/ //Get daily run starts return runs.past(MINUTE, 1440)['data'].get(true).starts;
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      Cannot upgrade

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      @phildunlap said in Cannot upgrade: administration/system/information That was it, thanks Phil
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      MangoES v1 Only supports CIFS with SMB v1

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      Release is Distributor ID: Debian Description: Debian GNU/Linux 9.7 (stretch) Release: 9.7 Codename: stretch Kernel is 3.8.13.30
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      Persistent TCP not Automatically Reconnecting after Reboot

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      M
      After today's reboot (for OS and module updates) everything is working well. It could also have been the previous time the modules were updated, as we only reboot these for updates.
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      SQL Database Backup Failure

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      Okay great! Yeah I've never seen this error since we got Mango, for all these years.
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      Sources.list default

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      MattFoxM
      @mihairosu said in Sources.list default: The MangoES v2 has 3.10.82+, which according to the above post is 1.0, which says that it would have to be re-imaged? I'm not quite sure how to accomplish this or even if I want to pursue this. As the name suggests, it appears you'd be overwriting what you have with a complete image. I have seen the command sudo make_modules install To install and use the linux kernel. But I'm not confident that will work given the architecture of the mango unit. I could suggest grub bootloader to select the linux kernel but even then I think you'd just be fiddling as the system itself is a complete image. that is booted and run Sorry I've exhausted all of my options. I think contact support directly will give you a better outcome now.