Update core 5.4.1 core 5.5.2 failed

[mihairosu]

I tried to update Core and all modules from 5.4.1 to 5.5.2 and now Mango won't start up. I don't have permissions

See link to ma.log file.

[mihairosu]

I'm going to revert to a backup until there's a resolution.

[joeamiraglia]

@mihairosu said in Update core 5.4.1 core 5.5.2 failed:

mihairosu
2 days ago

I tried to update Core and all modules from 5.4.1 to 5.5.2 and now Mango won't start up. I don't have permissions

See link to ma.log file.

Hi @mihairosu,

Thanks for sharing the details and sorry to hear about the trouble after upgrading to 5.5.2.

This issue is related to a known bug that was introduced in Mango version 5.5.0 and will be resolved in the upcoming 5.5.3 release.

In the meantime, a workaround is available:

You can manually change the system setting for the alarm level of the system event MAX_ALARM_LEVEL_CHANGED directly in the database while Mango is offline. Here's the SQL command:

UPDATE PUBLIC.SYSTEMSETTINGS t
SET t.SETTINGVALUE = '0'
WHERE t.SETTINGNAME = 'systemEventAlarmLevel.MAX_ALARM_LEVEL_CHANGED';

This should help bypass the startup issue you're encountering. Once Mango is back online, you can verify the change and proceed with your upgrade path or if your not comfortable making this change wait for the Mango v5.5.3 release.

Let us know if you any further questions or if anything else comes up!