After working for some long hours with the mfg :(, I determined that it might work better if I use SNMP....
In about 10 minutes I had the whole thing working better than our current software! I'll be playing with it over the weekend and most likely complete the conversion to this next week.
I do have another question, but I think it might belong in another category or at least it's own thread.
Thanks again for all the help!