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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Posts made by cwangv

    • RE: BACnet publisher issues on RD121C unit

      @Ruan-0
      I suggest you try Modbus IP publisher. I had similar problem when trying to use BACnet IP publisher.

      posted in How-To
      cwangvC
      cwangv
    • RE: Using Serial Data Source as MBUS device

      @CraigWeb
      Hi, Craig
      Good to see you back on here.

      I will definitely submit this for my project since I have an existing Mango system running.
      Should I just get in contact with technical support?

      posted in User help
      cwangvC
      cwangv
    • RE: Timeouts when discovering BACnet device

      @carnecro
      are they the same kind of devices? You may have to adjust this setting as shown below:

      2023-03-07_17-53-08.jpg

      posted in Mango General
      cwangvC
      cwangv
    • RE: Using Serial Data Source as MBUS device

      @Turbo
      I didn't notice the MBUS driver has been dropped. That is bit disappointing. I have got a project with 50 MBUS meters. So I have to hook them into something else then spit them back out via BACnet IP then.

      the workaround you have mentioned is a bit painful to implement and to get working reliably.

      posted in User help
      cwangvC
      cwangv
    • RE: Data Point - No Update "Alarm"

      @Turbo
      this is new feature.

      posted in User help
      cwangvC
      cwangv
    • RE: Uploading an Excel for Reports

      @Curtis
      Have you tried this location:

      2022-12-22_11-26-49.png

      posted in How-To
      cwangvC
      cwangv
    • RE: Modbus Publisher - Edit a DataPoint v4.4.1

      @Wingnut2-0
      I think there is another bug with the publisher that you can not deleted a point from the publisher.

      posted in User help
      cwangvC
      cwangv
    • RE: Schedules that end at 12AM do not return to normal

      @nachum37
      Do you mind sending what you found to support@radixiot.com? so they can acknowledge it and have it fixed for all users hopefully.

      posted in Mango feedback
      cwangvC
      cwangv
    • RE: Simulating or faking instrumentation

      @harrisautomation
      try Virtual Data Source

      286b0e9c-28ea-47bc-b2af-0c1ead8557d2-image.png

      posted in How-To
      cwangvC
      cwangv
    • RE: Tag columns visible in Data Sources > Data Points View

      @cbyrne
      I second all your comments about the tags display. It is even worse when you use points with tags in meta data or scripting data source.

      posted in Mango feedback
      cwangvC
      cwangv
    • RE: Minor typo in Modbus Datasource settings

      @tungthanh500
      If you look under the help file, there is explanation for it. Don't click on the question mark on the page, it does not tell you
      any thing.

      posted in Mango feedback
      cwangvC
      cwangv
    • Minor typo in Modbus Datasource settings

      Hi, Mango Team
      Just want to report a minor typo in the Modbus IP Data Source settings in V4.3.

      See below screenshot:

      759bbebe-3685-494d-a769-05c94ef9d7b7-image.png

      posted in Mango feedback
      cwangvC
      cwangv
    • How to query and display list of data points with event detectors attached

      Hi, Radix Team:
      Is there a way to query and display list of data points with event detectors attached? - I want to be able to then modify
      settings or display their alarm limits or alarm message or change their event handlers all on the same screen.
      At the moment, I have go through every single data point to check those settings. It is not practical for project with hundreds and thousands of points.

      Thank you!

      Victor

      posted in How-To
      cwangvC
      cwangv
    • RE: Schedules don't trigger handlers after power loss

      @nachum37
      I second your view. As it is now, Mango can not be used for any building opration
      requiring scheduling due to this issue. The whole building will not be restarted after
      power has come back.

      posted in Mango feedback
      cwangvC
      cwangv
    • RE: Accessing SOAP server and connecting it to the Mango's Datasource

      @ninok
      I assume it is the ALC webCtrl you were referring to. Can you do it via Bacnet/IP instead?

      posted in How-To
      cwangvC
      cwangv
    • RE: CPU Jumps after 50+ Days of Uptime & Adding Modbus devices

      @cmusselm
      that is a good outcome! Thanks for the update.

      posted in User help
      cwangvC
      cwangv
    • RE: Is there any way to export an event detector?

      @till
      give me suggestion a try. just add one.

      posted in How-To
      cwangvC
      cwangv
    • RE: Is there any way to export an event detector?

      @joelhaggar
      the video link is not working.

      posted in How-To
      cwangvC
      cwangv
    • RE: Is there any way to export an event detector?

      @till
      you can export the event handlers in below window
      2021-07-22_15-41-38-import export.jpg

      here is what the json file looks like, you can just add/modify, then re-import it, I think that should work.
      2021-07-22_15-42-29-json file.jpg

      posted in How-To
      cwangvC
      cwangv