Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

  • RPC HTTP or UDP support?

    User help
    31
    0 Votes
    31 Posts
    38k Views
    K
    @jeremyh This post helped me sort out my issues with the Webbox not adding an SI5048 to modbus properly, that 1.39 device version file was the key. Thanks for keeping the file download live.
  • Mango 5 - bugs or user non-friendly things

    User help
    2
    0 Votes
    2 Posts
    835 Views
    MattFoxM
    @ms_brunette happy to help, perhaps you can output your markup into some code blocks </> for me? Feel free to PM as well Fox
  • Change a data point with condition

    Scripting general Discussion
    2
    0 Votes
    2 Posts
    4k Views
    MattFoxM
    @tungthanh500 get rid of the runtime sleep call. Set the context point related to the data point you are validating and set the script to trigger from one of them for a start. Alternatively use a cron timer setting set to 15 seconds. Fox
  • Annotation mode: Cannot add shapes

    User help
    6
    0 Votes
    6 Posts
    2k Views
    MattFoxM
    @mhaluza yes
  • Reloading log4j2.xml without a Mango 3.7.12 restart

    User help
    4
    0 Votes
    4 Posts
    1k Views
    MattFoxM
    @Pedro thanks for replying. As I recall, this reset didn't work for serial data sources so a manual reboot was needed. Also if radix bothered to answer these questions in the forum they wouldn't receive so many tickets. Majority are how to questions I'd wager Fox
  • Mango 5: Reorganize the default menu into our own structure

    User help
    4
    0 Votes
    4 Posts
    1k Views
    G
    @ms_brunette Glad I could be of some help! Have a great day!
  • Modbus RS485: Acknowledge Event

    Mango Automation general Discussion
    2
    0 Votes
    2 Posts
    4k Views
    H
    So it's a standard Modbus response: 05 ACKNOWLEDGE The slave has accepted the request and is processing it, but a long duration of time will be required to do so. This response is returned to prevent a timeout error from occurring in the master. The master can next issue a Poll Program Complete message to determine if processing is completed
  • 0 Votes
    8 Posts
    8k Views
    MattFoxM
    @Jdiaz-co MA_JAVA_OPTS="$MA_JAVA_OPTS -Dnashorn.args=-scripting" will be the ticket then I see they've changed it a fair bit since then, I'm not near an install right this minute to compare Fox
  • Mango v5.1.4 SSL

    Mango Automation Installation
    2
    0 Votes
    2 Posts
    4k Views
    Jared WiltshireJ
    @Jdiaz-co I just reproduced this, this is a bug and we will fix it in the next release. Can I ask why you want to disable SSL? You should be able to access the HTTP port on 8080 even if SSL is enabled. If you are having trouble accessing Mango on port 8080, try disabling HSTS using ssl.hsts.enabled=false and clear your browser cache. HSTS tells your web browser to only ever use HTTPS for that website. https://en.wikipedia.org/wiki/HTTP_Strict_Transport_Security
  • 0 Votes
    2 Posts
    812 Views
    lgorenceL
    @kirill-kostin Thank you for letting us know, I've fixed the issue on our end.
  • Failed to read binaryValue

    BACnet4J general discussion
    1
    0 Votes
    1 Posts
    3k Views
    No one has replied
  • mango.properties file syntax

    Mango Automation general Discussion
    5
    0 Votes
    5 Posts
    6k Views
    H
    @lgorence https://docs-v4.radixiot.com/clean-mango-properties-file
  • Errors when attempting to read

    BACnet4J general discussion
    19
    0 Votes
    19 Posts
    21k Views
    MattFoxM
    @BigKING please create a new thread and reference this one. This one was solved over twelve years ago! Fox
  • Can't create event detector for High Limit

    Mango feedback
    3
    0 Votes
    3 Posts
    1k Views
    MattFoxM
    @hayden_AUS thanks for your help! Fox
  • Getting a point value without an endless loop

    User help
    5
    0 Votes
    5 Posts
    2k Views
    MattFoxM
    @ms_brunette you're welcome! Always happy to help. Also, my apologies, angular.element(htmlelrnent), I misunderstood the jqlite reference. So HTML string or DOMElement should be the value in the element method. It will return a jQuery object. https://docs.angularjs.org/api/ng/function/angular.element Feel free to post another forum question if you are unable to find a solution via the search box. Fox
  • Scripting Data Source to create a parameter

    User help
    4
    0 Votes
    4 Posts
    1k Views
    MattFoxM
    @BG meta are virtual datapoints that can return a value. Scripting datasource scripts are functions that run an alert or can send/set data to a variety of destinations. The benefit of a scripting datasource though is it doesn't cost you your datapoint count. But do note that because it's a datasource, it doesn't retain a value Also, fantastic news on your progress. I'm always about and happy to assist if you need me. Email is fine too! Fox
  • Watchlist User Permissions

    User help
    3
    0 Votes
    3 Posts
    1k Views
    MattFoxM
    @sean does the user have read permission for the datasource? Fox
  • Mango 3.7 restore

    User help
    13
    0 Votes
    13 Posts
    3k Views
    MattFoxM
    @BG sorry instantiated sqlClassInstance twice... Have edited the code above. Please try again Fox
  • Mango 3.7 Install on new AlmaLinux9

    User help
    7
    0 Votes
    7 Posts
    2k Views
    BGB
    @lgorence Hello Liv, and anyone else who comes across this thread. I discovered that the AlmaLinux 9 was not allowing the Mango 3 install to complete due to permissions. Even after making the mango user the owner of the /opt/mango folder the install still failed at the last module and kept trying to restart itself over and over again. I recursively set the execute permission on the mango folder for the mango user and the install completed and we were able to get to the log in screen and pick up the correct license file. That seems to have been the crux of the whole install problem. Cheers Brian
  • Illegal Data Address

    User help
    2
    0 Votes
    2 Posts
    848 Views
    MattFoxM
    @ryanlo assuming you're using tcp/ip, check that you can actually ping the unit from your mango box. Second, confirm of the unit has a zero or one offset for the registers. Mango is zero by default, you may need to increment your register addresses by one. Fox