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  • BG BG

    Just wanted to add my two cents worth here.... searching is still broken. Searched "excel" and it only brought up 3 results going back 21 days.

    posted in User help read more
  • BG BG

    While digging about, I discovered that in mango 3, the legacy data points details page still works the way we need it to for the charts on the details page.

    So, which is easier:

    1. Make the new Data Points Details page show the limits on the chart like the legacy page does
      or
    2. Change the quick info pop up icons redirect to the legacy data points details page
      or
    3. Hide the quick info icons and make my data point on the dashboard click-able and redirect to the web page for the legacy data points details page.

    I think with my programming skill level it might have to be option 3 as a down and dirty fix.

    Your thoughts would be appreciated.

    Cheers

    Brian

    posted in User help read more
  • BG BG

    Hello All,
    I am using the latest Mango updates.

    In Mango 2 the data points details page used to show the event detector high and low limits on the chart. The following screen shot shows dashed lines at 35 and 37.

    0_1602014148046_M2 datapoint.png

    The data points details page in Mango 3 does not show those limits as shown in the following screen shot.

    0_1602014235609_M3 datapoint.png

    The Data Points Detail chart in Mango 3 auto scales and does not show the limits. This is not a problem in most cases as alarms limits are not always used.

    We need to put the alarm limits on the chart if the limits are configured for the data point.

    Is there somewhere I can set up this option? I cannot find anywhere in the data point configuration to enable this so I am assuming it is somewhere deeper in the software.

    Thank you for your time.

    Cheers

    posted in User help read more
  • BG BG

    Hello all,
    I am using Mango 3.7.7 with all up to date modules.

    I have a user that shows up in the event log as logged in for a month. In the image you can see the user in the event list, our HTTP session timeout setting and the user settings where the user is disabled and the session limit is reduced.

    0_1597235604996_user logged in.png

    The Mango service has been restarted several times and the entire Linux server has been restarted.

    I can't log in as the user with a new session because it says disabled (obviously).

    How do I clear the user session without deleting the user? (I may need to re-instate them later)

    This is not a critical issue for us but it is disturbing my sense of order. :)

    Cheers

    Brian

    posted in User help read more
  • BG BG

    Hello Skazemi,
    I may be wrong here as I have not used the MangoGT, but if you are wanting to edit network configuration items such as using DHCP or setting a static IP address and subnet, gateways etc... you will need to do that on the Linux server which is the OS for the MangoGT.

    I have used Mango 2 and Mango 3, both of which run on a Linux server and all of the network configurations are done via the Linux command line (or in our case of a hosted web server, the Plesk control panel.)

    The same goes for the time zone settings. Mango takes it time from the server OS. Each individual data source can be set to different timezones but the overall system time is used by Mango as a starting point.

    There are some network items that can be set in the env.properties file such as which port the Mango web page will use. Please remember to save the env.properties file in the overrides folder or it will be overwritten when Mango is updated.

    @IA Staff, if I am wrong please correct and my apologies.

    Cheers
    Brian

    posted in How-To read more
  • BG BG

    Thanks guys for checking. I wasn't sure if the new core upgrade was checking the database name and version.

    Cheers

    Brian

    posted in User help read more
  • BG BG

    Hello Support,
    I am currently using Core 3.7.4 and it is running well for us. We are using Maria DB instead of MySQL and everything has been fine with the JSON statements as Maria DB is an equivalent database to MySQL. But I am a bit wary about the items in the recent core upgrades, primarily:

    Version 3.7.5
    Make upgrade on MySQL more robust as to abort if MySQL is not 5.7.8 or higher

    and also:

    Version 3.7.6
    If using a MySQL database Mango will only start on versions with JSON support which is 5.7.8 and above to ensure all upgrades and installation will work properly once the correct version is used

    Can you tell me if the use of our Maria DB 10.3.22 will cause our Mango service to fail because it is not strictly MySQL 5.7.8 after the upgrades?

    Cheers

    Brian

    posted in User help read more
  • BG BG

    Hello All,
    I will add my two cents here.

    We are also using Mango 2.8.8 on one server still and have seen the problems that are described here. Excel reports page not populating, User page not populating, also the Alarms page does not completely load and some others.

    I have not found a problem within Mango, I discovered it is a browser issue. The latest browsers will not load the pages properly. We had to revert to an older version of the browsers to administer the Mango 2.8 service. Once we did that all the pages loaded properly. In the absence of mango errors in the log I suggest you revert to an older browser version.

    Cheers
    Brian

    posted in User help read more
  • BG BG

    Hello Shubham,
    We run a system with many users and limit what the users can access on the menu. We also have to isolate the custom pages from one user to the other. Matt is correct, you will have to edit the Menu permissions and the Page permissions to limit what each user is able to see and do.

    0_1583321946785_demo.png

    I will show you what we have set up. It might not be the best way to do it but it works for us. Any advice on a better way to do this would be greatly appreciated. :)

    1. Create the user and give the user a unique role.
      0_1583321570795_user.png

    2. In the settings / permissions remove User from all items you do not want the average user to access. Everything else will still be accessible by the superadmin as default.
      0_1583321828261_permissions.png

    3. Use the Edit Menu function to remove set the appropriate permission for your user. Some items such as the Help menu we have left as User:
      0_1583322040350_help.png

    4. other items we remove the User account from the permissions such as the API Docs menu item:
      0_1583322085924_api docs.png

    5. Those items that are user specific such as the custom pages, we set the unique user role:
      0_1583322147941_display.png

    I hope this helps you get it set up the way you wish.

    Remember to click Save in all the right places.

    Cheers

    Brian

    posted in How-To read more
  • BG BG

    Hello All,
    First of all: Mango Core: 3.7.4 / Mango API: 3.7.0 / Mango UI: 3.7.2

    I am wondering how to get the default watchlist permission to be blank for individually created watchlists.

    I have the Watchlist View Permissions set as empty in the permissions list as shown:
    0_1580313962890_WL-User2.png

    But when the user is logged in and creates a new watchlist using the watchlist builder (which I am happy for them to do), the permission defaults to User as shown:

    0_1580314047023_WL-User1.png

    This of course allows all my other users to see the new watchlist. I want to force each user to choose their own username such as "greenmon" in the screen shot above. I don't want "User" to be in the choices list either.

    Please let me know if there is a setting to force this behaviour or if there is any file edits I can put in overrides to force this behaviour.

    Cheers

    Brian

    P.S. Just discovered that the Excel reports are working the same way. I would like the individual users to default to their own user name and not have "User" as a choice.

    posted in User help read more