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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Rowen

    @Rowen

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    Latest posts made by Rowen

    • RE: phone app connection

      Hi Phil, Video is called "Auto Login on Mobile Devices" .
      Link is: .

      Cheers,
      rick

      posted in User help
      R
      Rowen
    • RE: phone app connection

      @phildunlap
      Hi Phil, Yes, that's the video I referred to.

      Cheers,

      rick

      posted in User help
      R
      Rowen
    • phone app connection

      I have a cloud connection v3.6.0. I connect to Mango es v3.6.4. If I try to setup a phone app to connect directly to the Mango es as per the video instructions, it does not work. shows proxy error 401.
      Also having no luck setting up user to connect directly to graphic in user setup.

      Help!

      Cheers,

      Rick

      posted in User help
      R
      Rowen
    • Data Source fail

      I have a Mango version 3.5.6 It is connected to a DDC board thru Bacnet I/P.. There are several DDC boards on this system. When I save the datasource and send out Whois I can see them all. When I recheck the next day, most of the DDC boards and their points are no longer there? If I re save the datasource, then all of the DDC boards and their points show up again.. I have only 10 points saved as data points.

      Ideas?

      Cheers,

      Rick

      posted in User help
      R
      Rowen
    • RE: User login not working?

      I get the same refused to connect messafe using the IP address

      posted in User help
      R
      Rowen
    • RE: User login not working?

      Hi Phil,

      1. yes this is the pc at the IP address you saw
        2.yes this is where the cloud connect server, I believe. I had Joel set it up.
        3.yes the change to the password was for this instance on Mango
      2. Joel set it up, but I see Mango as a service on this pc
      posted in User help
      R
      Rowen
    • RE: User login not working?

      I get a refuse to connect message

      posted in User help
      R
      Rowen
    • RE: User login not working?

      Hey Phil, Just a refuse to connect message?

      posted in User help
      R
      Rowen
    • RE: User login not working?

      @rowen 0_1553200370830_Mango h2-web.PNG

      Sorry to seem so helpless but I'm at a loss?

      R

      posted in User help
      R
      Rowen
    • RE: User login not working?

      Hi Phil, I went to that link to reset password. Not sure how to stop Mango. Joel installed the cloud connect for me. I found a "mango" in services on my pc and I stopped it. When I go to Mango to get into h2-web part I get the following

      posted in User help
      R
      Rowen