• Recent
    • Tags
    • Popular
    • Register
    • Login

    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

    Radix IoT Website Mango 3 Documentation Website Mango 4 Documentation Website Mango 5 Documentation Website

    Data Source fail

    User help
    2
    2
    844
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R
      Rowen
      last edited by

      I have a Mango version 3.5.6 It is connected to a DDC board thru Bacnet I/P.. There are several DDC boards on this system. When I save the datasource and send out Whois I can see them all. When I recheck the next day, most of the DDC boards and their points are no longer there? If I re save the datasource, then all of the DDC boards and their points show up again.. I have only 10 points saved as data points.

      Ideas?

      Cheers,

      Rick

      1 Reply Last reply Reply Quote 0
      • phildunlapP
        phildunlap
        last edited by phildunlap

        Hi Rick,

        Are you polling these devices or using a COV subscription?

        Does the data acquisition stop at the same time each day? Are there any related events or log messages?

        You could use one of the data source's events to restart the data source, or you could try to broadcast a whois request periodically from a script.

        1 Reply Last reply Reply Quote 0
        • First post
          Last post