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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    J
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    Topics created by Jenny

    • J

      Failed to send email via SMTP

      User help
      • • • Jenny
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      J

      Hi!

      This issue was solved today.
      The Exchange 2016 server opened port 25 with TLS.
      Tested mail was sent success.

    • J

      Store account password reset

      User help
      • • • Jenny
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      phildunlapP

      Hi Jenny,

      I have sent you an email about this. For license and accounts issues, we prefer to conduct those via email.

    • J

      How to set a datapoint value by XID ?

      User help
      • mangoapi • • Jenny
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      phildunlapP

      It should, but it doesn't look like it does in all cases. For instance, scripting appears to, but meta data points don't. I will bring this up, thanks for bringing it to our attention.

    • J

      Mango V3 Navigation sidebar menu switching error

      User help
      • • • Jenny
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      J

      @Jared-Wiltshire Thak you for kindly reply.
      I'll recheck the pages HTML <html> or <head> tags.
      And try to decrease additional JavaScript.
      Fix to load font awesome of same versions in different places.

    • J

      MangoES covert Database from H2 to mysql?

      User help
      • • • Jenny
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      JoelHaggarJ

      Also, If you are trying to access historical data via MySQL you would need to also uninstall the Mango NoSQL modules. On the MangoES and Enterprise Mango the historical data is stored in the NoSQL database which is separate. Here is a follow up video that explains more: https://help.infiniteautomation.com/support/solutions/articles/14000022517-enterprise-nosql-database

      Note that by removing the NoSQL module you will not have access to your existing history. Also the MangoES will lose performance because MySQL is not as efficient at storing and retrieving time series data.

    • J

      IPv6 & IPv4

      User help
      • • • Jenny
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      J

      Hello Phildunlap,

      Thanks for kindly reply.
      I have disable IPv6 in webmin.
      webmin capture
      In MangoES system configure page eth0 IPv4 shows ip in IPv6 style.
      configure ip capture

    • J

      Send Email and SMS on alert issue

      Mango Automation general Discussion
      • • • Jenny
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      phildunlapP

      Hi Jenny,

      If I'm understanding you correctly, you would like to only send messages for certain values and conditions. This can be accomplished by using a Script, and then using points on the Scripting Data Source as output for the publisher. So your script could be...
      AutoWindowDoorController - Windows1Status ==> context point p

      if( p.value == 1 && !alarmActive.value ) {
      publishAlarm.set(true);
      alarmActive.set(true);
      } else if( p.value != 1 ) {
      alarmActive.set(false);
      }

      And create a settable, binary point called 'publishAlarm' on the script and publish it instead. Have a second settable binary point called alarmActive, to prevent updating the published point each time the script runs. The Twilio publisher was envisioned working with a Meta Point or a script, which is why there are the features to do multiple replacements as suggested in the Twilio Publisher's help documents.

      I removed your image so that the settings for your Twilio account aren't visible to everyone wandering by. The "Type" column is a read-only display of what module the point comes from. It looks like I may need to check that it's still working.....

    • J

      Modbus RTU

      User help
      • • • Jenny
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      jeremyhJ

      What is your device?

      "Modbus TCP" and "Modbus RTU over TCP" are actually two different things.

    • J

      How to upgrade core on MangoES?

      MangoES Hardware
      • • • Jenny
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      J

      Hi Joel,

      Thank you for kindly reply.

      This is work, this solved SNMP issue.