Does Mango support sending a shoulder tap to a remote device to get it to report in? We would want to use SMS or UDP to tap the device.

Does Mango support sending a shoulder tap to a remote device to get it to report in? We would want to use SMS or UDP to tap the device.

Can we do this ourselves by editing the Java email templates?

I want to be able to send email alerts but do NOT want users to have to go to the portal to acknowledge alarms. They don't care about that - they just want to get emails when something changes.

When I set the data source point event detector is set to an Alarm level of NONE - it does not allow me to create an event handler. When I set it to anything other than none - I have to deal with a list of events that need acknowledgement.

How do I set this up the way I want it?

Thanks in advance to anyone for help...

I want to be able to send email alerts but do NOT want users to have to go to the portal to acknowledge alarms. They don't care about that - they just want to get emails when something changes.

When I set the data source point event detector is set to an Alarm level of NONE - it does not allow me to create an event handler. When I set it to anything other than none - I have to deal with a list of events that need acknowledgement.

How do I set this up the way I want it?

Thanks in advance to anyone for help...

what ever happened with this issue?
did we ever come up with a way to auto-ack alarms when they go inactive?

along those lines....
is there a way to turn off the ack requirement altogether?
i want to get emails but i don;t want to have to go to the web to ack alarms.
emails are enough.

Is there a way to disable the HTML formatted email alerts and send just plain text emails? The system settings page does not seem to provide this feature.

Is there a way to disable the HTML formatted email alerts and send just plain text emails? The system settings page does not seem to provide this feature.