Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.
Mango Login Issue
-
Hi all,
I'm trying to configure a New MangoGT device.
After setting it up with a router, I opened up the Mango web ui.
In the login, I entered the default username (admin) and password (admin).
But it said Login failed - Bad credentials.
It doesn't make sense because the device is new and not configured. The default login should be working as it worked for the devices I configured previously.
Is there another default login? If not, is it possible to hard reset the mango device?
Thanks.
-
@ryanlo This can happen if your browser has a cached version of the page. Try opening the page in incognito or private mode to see if that resolves the issue.
-
@joeamiraglia Hi, thanks for your reply. However, I tried opening the page in incognito but still couldn't login to it.
-
@ryanlo To answer your initial question, the default login is still admin : admin. The easiest way to do a reset would be to stop Mango, move the database (move it to root
~/) from the/opt/mango/databases/directory (from directory use,mv mah2.200.* ~/command), then restart Mango. Similar direction could be found on our document site, you will not need to do the restore since this is a new unit. Thank you!
