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    2. ryanlo

    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    ryanlo

    @ryanlo

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    Latest posts made by ryanlo

    • Illegal Data Address

      Hi all,

      My Mango is connected to the Main Switch via Modbus TCP.

      I'm trying to read 2 registers (Circuit Breaker Open & Close) from main switch but it's showing illegal data address.

      I tried to read these 2 registers with the Modbus Poll software. It's showing the same issue (illegal data address) in the Modbus Poll.

      But in the software, I can set the read quantity to 2 and it fixed the issue. I can now read the 2 registers properly in Modbus Poll.

      How do I configure in Mango to read only 2 registers? Or how to fix this illegal address issue?

      Thanks,
      Ryan

      posted in User help
      R
      ryanlo
    • Delay SMS notification from Event Handler

      Hi all,

      I have configured the event handler to send email and SMS notification when the generator has low fuel.

      It appears there was a low fuel event at 21/02 00:46 in which the email notification was sent.
      However the text message may have only been sent out ~48 hours later, on the morning of 23/02.

      How do I fix this delay issue? Or is this an issue from the SMS provider?

      Thanks,
      Ryan

      posted in User help
      R
      ryanlo
    • RE: Mango Login Issue

      @joeamiraglia Hi, thanks for your reply. However, I tried opening the page in incognito but still couldn't login to it.

      posted in User help
      R
      ryanlo
    • Mango Login Issue

      Hi all,

      I'm trying to configure a New MangoGT device.

      After setting it up with a router, I opened up the Mango web ui.

      In the login, I entered the default username (admin) and password (admin).

      But it said Login failed - Bad credentials.

      It doesn't make sense because the device is new and not configured. The default login should be working as it worked for the devices I configured previously.

      Is there another default login? If not, is it possible to hard reset the mango device?

      Thanks.

      posted in User help
      R
      ryanlo