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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Topics created by rob987

    • R

      MQTT datapoint parsing help.

      User help
      • • • rob987
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      T

      @rob987 Hi, have you find solution for you JSON timestamp?

    • R

      An error occurred while logging in - Connection error

      User help
      • • • rob987
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      MattFoxM

      Check your ma.logs, if this thing is internet facing someone may have been hammering it causing the login to drop out in relation to max non-authenticated attempts being tripped..

      Fox

    • R

      Modbus 32 bit ints are not correct

      Mango Automation general Discussion
      • • • rob987
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      CraigWebC

      When smaller numbers are correct and larger numbers are incorrect. It is usually due to swapped registers or not zero-basing your address. The good news is that Modbus devices will apply the same rule across all the 32 and 64-bit data so once you have figured out on one data point you can apply it to the rest.

    • R

      Modbus TCP no recipient found for response

      Mango Automation general Discussion
      • • • rob987
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      phildunlapP

      Hi rob987,

      Thanks for all your help

      Thank you for the very thorough first post!

      The kWh value is only really used to display "daily usage" of 15 - 30 kWh. It could be read every 15 - 30 minutes.

      Another possibility I forgot to mention would be using a scripting data source to enable, wait, and then disable the points that don't need the faster poll rate, and then speed up the polling on the data source normally.

    • R

      Publisher Slave Error

      User help
      • • • rob987
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      R

      Hi,
      Thanks for your prompt reply.
      I restored the database , and all good now. The times on the logs were out, as I just "grep ERROR *ma.log" and cut/paste the interesting ones.

      Thanks again - Its the fastest SCADA support I have seen.

    • R

      Cannot login on new install

      Mango Automation Installation
      • • • rob987
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      phildunlapP

      Certainly!

      Check out the ext scripts in Mango/bin/ext-available. You can write an ext script to append that to the JAVAOPTS and it won't be removed at upgrade. Scripts in Mango/bin/ext-enabled are executed at various points in the script lifecycle with $1 like 'start' or 'init' or 'restart' or 'stop'