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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Topics created by NinoK

    • N

      After security Ubuntu upgrade Mango service is returning this error as started: ERROR Null object returned for RollingRandomAccessFile in Appenders

      Mango General
      • • • NinoK
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      No one has replied

    • N

      Accessing SOAP server and connecting it to the Mango's Datasource

      How-To
      • • • NinoK
      4
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      Votes
      4
      Posts
      647
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      A

      @NinoK
      Hi,
      I need to fetch data from a SOAP API, and trying to do this with scripts on Mango. I would really appreciate if you share your experiences or any code examples you have.

      Thanks.

    • N

      IP Bacnet device - BACnet discovery

      How-To
      • • • NinoK
      2
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      Votes
      2
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      623
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      R

      Hi NinoK,

      if you create a new BACnet-Data-Source your local device IP (old system settings / BACnet local devices: 192.168.100.105:47808) should be the same as the Mango-Server has:

      eaa0e014-a86a-49a7-8c70-adb68e0b9681-image.png

      398beb33-f0cb-492e-a4da-dd3c65ba357c-image.png

      a4ecbe7b-23bb-4618-97bd-e72bbae9b20b-image.png

      If you create a new BACnet data point it should look like:

      2c6aded6-316c-465b-b134-ca48a1f72d66-image.png

      where the "Device instance number" is the given Device ID, here 5.

      If all BACnet-Devices are in the same IP-Range you don't need a BBMD.
      Be carful if you scan a large BACnet-Network with many devices and objects. It can take a long time and need server-resources. Better is to scan one ID.

    • N

      Changed the tag value (the key stayed the same) - lost history data

      Mango General
      • • • NinoK
      2
      0
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      2
      Posts
      590
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      CraigWebC

      Changing the tag will not cause loss of data. Neither will changing the XID from within mango. Something else must have happened.

    • N

      Mango ES - The administration menu is not expaning

      Mango General
      • • • NinoK
      5
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      Votes
      5
      Posts
      651
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      MattFoxM

      If you are going to do an upgrade, copy the entire mango directory, bzip it if you have to so then you have a working backup on the mango unit itself. You can do this over ssh assuming you have remote shell access.

      Alternatively, stick with Firefox as its only google chrome that is pulling this jazz.

      To be honest though, I would stay with 3.5 as there are still a number of issues on 3.7 that haven't been fixed as the dev team are swamped with mango 4Beta.

      Just use a different web browser.

      Fox

    • N

      Data Point Details - chart is not showing

      User help
      • • • NinoK
      3
      0
      Votes
      3
      Posts
      410
      Views

      N

      It seems I need to upgrade to the latest version.

      Thanks,