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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Topics

    • M

      Rest API CORS config env.properties

      Watching Ignoring Scheduled Pinned Locked Moved User help rest api cors
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      MattFoxM
      @MaP Understandable, that's why I went with the reverse proxy route, using ip tables is too low level in the OSI for the CORS related issues in the application layer. You may be able to set the env.properties to set the ip address of the interface you're trying to access to force it to only listen on that host ip address. See if that bears any fruit... Fox
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      User Permissions disappearing

      Watching Ignoring Scheduled Pinned Locked Moved Mango General permissions bug dashboard user
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      CraigWebC
      Hi @MaP just to add to what @joeamiraglia said, if you are using a persistent TCP pair then you should either override the permissions or change them from the publishing mango instance. if they are not overridden and you change them on the receiving end, then the next time the pair syncs they will revert back to the permissions configured on the publishing instance. I personally prefer changing them at the publishing instance as this does not affect the data point runtime, so events will not get reset.
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      JWT JSON Web Token Transfer

      Watching Ignoring Scheduled Pinned Locked Moved User help filesystem jwt
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      MattFoxM
      @MaP what does your application do? More than happy to bounce ideas! Alternatively, give me a PM and we can discuss privately if it's sensitive Fox
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      Mango Fan Control - thermal shutdown

      Watching Ignoring Scheduled Pinned Locked Moved User help hardware temperature cpu fan
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    • M

      Virtual Data Source Disabled on Reboot / Lifecycle terminating

      Watching Ignoring Scheduled Pinned Locked Moved User help
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      MattFoxM
      @MaP Sorry for the late reply, for some reason I'm not receiving notifications... Yes, thermal shutdown can definitely be a faulty fan. that and how the unit is stored. They are usually the leading causes of the ES units failing (maybe IO as well?) Get yourself a replacement if you can, they're usually around $5 USD mark... A dead give away is the noise of the bearings in the fan itself. Also how is the unit stored? is it in an open air case or is it sealed with an IP rated box that gets really muggy. I do know the ED units are prone to overheating, but they have a guts load more kick than the GT's spineless raspberry pi 3 Fox
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      Mango Crash - No Restart Flag

      Watching Ignoring Scheduled Pinned Locked Moved User help
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      M
      [image: dQvhkHH.png]
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      REST V1/V2 Update Point Values help

      Watching Ignoring Scheduled Pinned Locked Moved User help
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      MattFoxM
      Correct, you were using the wrong api url.
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      HTTP Builder with Basic Auth & Client-Cert

      Watching Ignoring Scheduled Pinned Locked Moved User help
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      MattFoxM
      Hey if it were easy anyone could do it! I'm sure you've got this. Best of luck MaP! Fox
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      CSV with 1 minute rollup auto emailed via Meta Source

      Watching Ignoring Scheduled Pinned Locked Moved User help
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      MattFoxM
      Thanks Phil, I should have asked you about that months ago. Having no timestamp with the values turned me away from using it.
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      Parsing JSON for Point values

      Watching Ignoring Scheduled Pinned Locked Moved How-To
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      phildunlapP
      Hi MaP, Is the key "prices" unique in the JSON? If so, you could use a regex like.... "prices": (.*?\}\\]) I think, value index 1. That'll capture the list, which can then be parsed in a script... if( scriptRuntime.time < httpPoint.time ) { var pricesList = JSON.parse( httpPoint.value ); for( var k = 0; k < pricesList.length; k+=1 ) { var time = Date.parse( pricesList[k].starts ); if( isNaN(time) ) continue; //Consider error handling? outputPoint.set( priceList[k].spotEnergyPriceDollarsPerMWh, time ); } scriptRuntime.set( scriptRuntime.value + 1 ); } Where output point is either a numeric scripting point or a settable virtual point, and scriptRuntime is a multistate scripting point I am setting to see if newer data has arrived. You may wish to turn that point to not log. You could also do something in the loop like if( time <= outputPoint.time ) continue; to prevent extra work. The script would be on a cron similar to the polling rate of the http data source. Edit: In Mango 3.2 (which should be released next week) we've added the ability for scripting points to trigger the script, which would eliminate the need for the scriptRuntime point. We've also added the ability for meta points or point links to call the set() function.
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      Trouble Porting Dashboard from Demo Area

      Watching Ignoring Scheduled Pinned Locked Moved Dashboard Designer & Custom AngularJS Pages
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      phildunlapP
      There is a setting in your developer tools that can disable caching while you have the developer tools open. I would encourage you to check that and keep your developer tools open during development, both for the cache and seeing anything that is being printed to the console.
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      Mango ES crashed during Upgrade

      Watching Ignoring Scheduled Pinned Locked Moved Mango Automation general Discussion
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      M
      Thanks Joel I will submit a support ticket today - the ES was being upgraded from core 2.7.2 to the latest available version.
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      Mango Enterprise Server Timeout

      Watching Ignoring Scheduled Pinned Locked Moved Mango Automation general Discussion
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      JoelHaggarJ
      Look in your /logs/ma.log file for errors. There might be something more specific there.
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      Mango Persistent TCP publisher constantly resets connection

      Watching Ignoring Scheduled Pinned Locked Moved User help
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      M
      I recently raised a support ticket for this - please disregard the Support Ticket - we applied this fix to the enterprise mango and the problem seems to have gone . We also applied this to the maintenance events table. I think during our upgrade from H2 -> MySQL this problem occurred. Thankyou for your help and suggestions for getting this problem fixed. [image: NgDyWE4.png]