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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Topics created by catkins

    • C

      Update Event not Working

      Hardware
      • • • catkins
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      P

      Thanks. I am looking forward to the update.

    • C

      Merging a database backup with new information

      User help
      • • • catkins
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      JoelHaggarJ

      When you delete a data point in Mango the history will be deleted on the next nightly purge so it's important to resolve the situation before that happens.

      I'll assume you are using the H2 data for your configuration and the NoSQL for the history. On the system setting page you should see the option to restore the H2 database from a backup. Click the "Get Backups" button to load in a list of available backups. Select the one you want and then click the Restore database button. If the database you restore has the deleted data point in it then all should be back to normal and your data should still be available for the data point.

      upload-6df6bf3c-0201-4537-8dbf-ec13cfcb5e67

    • C

      Email error

      User help
      • • • catkins
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      BGB

      WOOHOO!

      Thank you Terry. That sorted the problem.

      Cheers

      Brian

    • C

      Reports module not working

      User help
      • • • catkins
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      JoelHaggarJ

      I would try removing the reports module on the modules page and then installing it again.

    • C

      Single CRON vs Many CRON

      Scripting general Discussion
      • • • catkins
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      JoelHaggarJ

      That's an interesting idea. I've never tried it but seems like you could use a single point to trigger the update on a group of other points.

    • C

      Script to enter last read when the read is zero, or NAN

      Scripting general Discussion
      • • • catkins
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      C

      @hussam I am using a metadatasource to grab the point from an original BACNET in order to make a clean timestamp at 5 minute intervals. It is on this metadatasource point that I am using this script..