• Recent
    • Tags
    • Popular
    • Register
    • Login

    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

    Radix IoT Website Mango 4 Documentation Website Mango 5 Documentation Website Radix IoT LinkedIn

    New Update - Guest Access - Permission Issues?

    Scheduled Pinned Locked Moved User help
    2 Posts 2 Posters 13 Views 2 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • M Offline
      mihairosu
      last edited by

      Hello,

      It has been a long time since I've had to mess with guest access and permissions, so I'm a bit lost.

      We are running on Core 5.6.3

      Current Issue

      Our headless dashboards do not show all of the data points (some appear and some do not) and I cannot tell why. Some of the data points are meta data points and some are not.

      Configured Login

      These dashboards were set up to automatically log in using user guest and password guest through the URL as follows:

      https://internal.dns/ui/plumbing_dhw_overview?autoLoginUsername=guest&autoLoginPassword=guest1234&autoLoginStoreCredentials
      

      I checked one of the data points which was not visible and it has the following permissions:

      View point & Value:
      Superadmins (check)
      Users (check)
      Anonymous (unchecked)

      P.S. I tried to attach an image but there was an error "Imgur is temporarily over capacity. Please try again later."

      Resolution?

      I assume something has changed since the last update I performed.

      Previously we were running 5.6.2.

      I assume it's an issue with permissions

      1 Reply Last reply Reply Quote 0
      • joeamiragliaJ Offline
        joeamiraglia
        last edited by

        Hello @mihairosu,

        It sounds like your diagnosis is on the right track. Here are the most likely causes based on what you’ve described:

        1. Check that the guest user actually has the Users role
          Since the point shows Users = checked and Anonymous = unchecked, the guest account must:
        • Be successfully logged in
        • Belong to the Users role

        If the guest account was created manually rather than through the usual user-creation workflow, it’s possible it never received that role.
        You can verify under Administration → Users → guest.

        1. Confirm whether auto‑login is actually succeeding
          If your auto‑login fails silently, Mango will treat the session as Anonymous, and any point that does not allow Anonymous access will simply disappear with no warning.
          To verify:
        • Open your dashboard URL in a private/incognito window
        • Check whether Mango shows you logged in as guest

        Also, your example URL uses:
        autoLoginPassword=guest1234

        But you mentioned the password is guest. If those don’t match, the login will fail and the session becomes anonymous.

        1. For meta points specifically
        • Meta data points inherit visibility from their own permissions, but their values come from underlying source points.
        • If the guest user does not have permission to read one of the source points a meta point depends on, the meta point may appear on the dashboard but will fail to resolve a value.
        • So make sure the source points also include the Users role (or whatever group your guest belongs to).
        1. Version change (5.6.2 → 5.6.3)
        • Since this was working before the upgrade, it’s worth checking the 5.6.3 release notes. There have been a few changes recently around role evaluation and anonymous access. Even subtle permission tweaks could affect dashboards that rely on auto‑login.
          https://docs-v5.radixiot.com/v5-release-notes-overview
        1 Reply Last reply Reply Quote 0
        • First post
          Last post