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Fail to receive email from mango

  • Hi there

    I tried to send email from Mango to my email account using (sent test email) button at the administrator>users. I got the massage from Mango that the test email was sent. However, I received nothing when open my email account. Can you advise me on this matter

    best regards

  • Hi Ramhuzani

    I see how that message can be misleading. You will need to look in your ma.log file to see what error you are getting.
    If you go to system settings --> email settings you can confirm your SMTP server setting and test it from there. Then have a look at your ma.log file to see if it is an authentication failure or host failer etc.
    Note that it will send a test email to the email address of the user logged in. So you will need to make sure your user has an email address.