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    Fail to receive email from mango

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    • ramhuzainiR
      ramhuzaini
      last edited by

      Hi there

      I tried to send email from Mango to my email account using (sent test email) button at the administrator>users. I got the massage from Mango that the test email was sent. However, I received nothing when open my email account. Can you advise me on this matter

      best regards
      Ramhuzaini

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      • CraigWebC
        CraigWeb
        last edited by

        Hi Ramhuzani

        I see how that message can be misleading. You will need to look in your ma.log file to see what error you are getting.
        If you go to system settings --> email settings you can confirm your SMTP server setting and test it from there. Then have a look at your ma.log file to see if it is an authentication failure or host failer etc.
        Note that it will send a test email to the email address of the user logged in. So you will need to make sure your user has an email address.

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