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    How to configure email?

    Scheduled Pinned Locked Moved User help
    emailsmtpreportsstarttls
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    • Jared WiltshireJ Offline
      Jared Wiltshire
      last edited by

      @jflores13 said in How to configure email?:

      Must issue a STARTTLS command first

      This indicates that you need to enable TLS.

      Developer at Radix IoT

      J 1 Reply Last reply Reply Quote 0
      • J Offline
        jflores13 @Jared Wiltshire
        last edited by

        Hey thanks @jared-wiltshire, I did try that before posting here, and I just tried again checking the TLS box, saving the conf, and clicking the "send test email button". Half-success. For some reason now it does try to log in but the error has to do with Google not allowing access to the application because it "doesn't meet the security requirements".
        I know now this doesn't have to do specifically with Mango, but do you happen to know how to overcome this easily?

        Jared WiltshireJ 1 Reply Last reply Reply Quote 0
        • Jared WiltshireJ Offline
          Jared Wiltshire @jflores13
          last edited by

          @jflores13 said in How to configure email?:

          For some reason now it does try to log in but the error has to do with Google not allowing access to the application because it "doesn't meet the security requirements".

          Can you post the full error output please.

          Mango does work fine with Google, personally I use port 587 and TLS. It depends on your account though - https://support.google.com/a/answer/176600?hl=en

          Developer at Radix IoT

          J 1 Reply Last reply Reply Quote 0
          • J Offline
            jflores13 @Jared Wiltshire
            last edited by

            @jared-wiltshire

            I just managed to solve the rest of the issue. Being logged in, I clicked the profile pic, then Google Account/Security, then on the section of "Less secure app access" and turned that from "Don't allow" (recommended) to "Allow" (not recommended), and now it worked.

            Thanks for your replies, Jared.

            1 Reply Last reply Reply Quote 0
            • Jared WiltshireJ Offline
              Jared Wiltshire
              last edited by Jared Wiltshire

              Interesting, I can't even see that setting. I am using a G-Suite account with 2FA turned on so I have a "device password" configured for Mango.

              edit. It does seem like it is dependent on your G-Suite admin allowing you to see the "less secure access" setting and with 2FA enabled its different again - https://devanswers.co/allow-less-secure-apps-access-gmail-account/

              Developer at Radix IoT

              J 1 Reply Last reply Reply Quote 0
              • J Offline
                jflores13 @Jared Wiltshire
                last edited by

                @jared-wiltshire I see.
                Why would Google say that Mango doesn't use modern security standards and, as a result, is "easier to break into"?
                And so, if I used 2 Step Verification I'd need to create an app password for mango and then use that one as the email account's password?

                Jared WiltshireJ 1 Reply Last reply Reply Quote 0
                • Jared WiltshireJ Offline
                  Jared Wiltshire @jflores13
                  last edited by

                  @jflores13 said in How to configure email?:

                  Why would Google say that Mango doesn't use modern security standards and, as a result, is "easier to break into"?

                  I have no idea. They don't give any technical details on their help page - https://support.google.com/accounts/answer/6010255?hl=en

                  All I know is I can use TLS to port 587 on smtp.gmail.com and it works fine without me changing any "Less secure app access" settings. I use 2FA and a device password.

                  @jflores13 said in How to configure email?:

                  And so, if I used 2 Step Verification I'd need to create an app password for mango and then use that one as the email account's password?

                  Correct.

                  Developer at Radix IoT

                  J 1 Reply Last reply Reply Quote 0
                  • J Offline
                    jflores13 @Jared Wiltshire
                    last edited by

                    @jared-wiltshire Alright, I will try to enable the 2FA and use that port instead. Thanks again!

                    1 Reply Last reply Reply Quote 0
                    • J Offline
                      JAST
                      last edited by

                      We are encountering a similar issue with emailing reports on Mango3.6.3
                      It is a gmail account, all settings appear to be correct (TLS, SMTP 587,, less secure apps allowed, IMAP enabled) When sending a test email) We keep getting an error but are not seeing anything on the log to further debug this.
                      0_1581968142883_Screen Shot 2020-02-17 at 2.02.25 PM.png

                      INFO  2020-02-17T12:28:48,166 (com.serotonin.m2m2.Main.main:105) - Starting Mango 3.6.3 with Schema Version: 28 
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INFO  2020-02-17T12:29:01,349 (com.serotonin.m2m2.Lifecycle.configureDwr:1274) - Added DWR definition for: EnvCanEditDwr 
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INFO  2020-02-17T12:29:01,369 (com.serotonin.m2m2.Lifecycle.configureDwr:1274) - Added DWR definition for: Log4jEditDwr 
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INFO  2020-02-17T12:29:01,381 (com.serotonin.m2m2.Lifecycle.configureDwr:1267) - Duplicate definition of DWR class ignored: com.serotonin.m2m2.http.dwr.HttpDataSourceDwr 
INFO  2020-02-17T12:29:01,382 (com.serotonin.m2m2.Lifecycle.configureDwr:1274) - Added DWR definition for: VirtualEditDwr 
INFO  2020-02-17T12:47:09,662 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initializeDataSourceStartup:403) - Data source 'Field Server' initialized 
INFO  2020-02-17T12:47:09,746 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initializeDataSourceStartup:403) - Data source 'Mango Internal' initialized 
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   Browser version: 72
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                      • MattFoxM Offline
                        MattFox
                        last edited by

                        You have setup an application only password haven't you?

                        Do not follow where the path may lead; go instead where there is no path.
                        And leave a trail - Muriel Strode

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                        • J Offline
                          JAST
                          last edited by

                          Hi MattFox, not sure what you mean by application only password
                          Are you referring to the mango instance?

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                          • MattFoxM Offline
                            MattFox
                            last edited by

                            You need to setup an application only password in gmail for mango to use. Otherwise you are unable to send mail.

                            Do not follow where the path may lead; go instead where there is no path.
                            And leave a trail - Muriel Strode

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