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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Posts made by mlavelle42

    • RE: Suddenly lost ability to see Sources yet system continues to run OK

      That did it. Thanks.

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • Suddenly lost ability to see Sources yet system continues to run OK

      I have two systems that have been running rock solid for at least 2 years. Today I attempted to review Sources and nothing showed up.
      0_1533687971857_Screen Shot 2018-08-07 at 8.06.17 PM.png
      Still I can see current data and it seems to work OK.
      0_1533688109028_Screen Shot 2018-08-07 at 8.27.24 PM.png
      Another missing feature is email and thread settings - but I could see them a week ago.
      0_1533688208107_Screen Shot 2018-08-07 at 8.29.27 PM.png
      JVM memory looks OK too (for both systems).
      0_1533688268008_Screen Shot 2018-08-07 at 8.30.28 PM.png
      The ma.logs look a little weird, however.
      One is running 2.8.8
      0_1533688743927_Screen Shot 2018-08-07 at 8.38.36 PM.png
      while the other is running 2.7.10
      0_1533688801108_Screen Shot 2018-08-07 at 8.39.26 PM.png
      Suggestions?

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • RE: Problem with initial Mango login - never get the login screen

      That did it. Great solution. Thanks.

      posted in Mango Automation general Discussion
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      mlavelle42
    • RE: Problem with initial Mango login - never get the login screen

      Here are the two errors in Console tab:

      0_1533585149987_Screen Shot 2018-08-06 at 3.52.13 PM.png :

      posted in Mango Automation general Discussion
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      mlavelle42
    • RE: Problem with initial Mango login - never get the login screen

      Sorry, I don't understand "Two errors in console..."

      posted in Mango Automation general Discussion
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      mlavelle42
    • RE: Problem with initial Mango login - never get the login screen

      I've cleared browser cache and tried accessing it from other computers with no luck.

      ma.log file looks good to me. My original goal was to bring up a specific web page for "guest" users. I created the web page called "main-furnace-heat-pump" and assigned it to "guest". I'm just not sure that this web page could be viewed by user "guest" at the time I set it up - before I tried a fresh login.

      I cleared browser cache. The login is IPAddress:8080/ui/login. Again, no response after rebooting several times.

      It's as though the default login page is not available - maybe caused by a link to a non-existent web page or one with inappropriate permissions.

      Here's a look at the Chrome developer info.
      0_1533578479567_Screen Shot 2018-08-06 at 2.00.18 PM.png

      Thoughts?

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • Problem with initial Mango login - never get the login screen

      Can't Login after create a default page for "guest" user. All I get is the attempt to bring up the login screen.
      0_1533505435151_Screen Shot 2018-08-05 at 5.43.17 PM.png

      The problem may be related to the fact that I was having a problem viewing the screen associated with main-furnace-heat-pump earlier. Getting permissions right has been difficult.

      Looking in the database I see the following in jsonData.

      0_1533505628368_Screen Shot 2018-08-05 at 5.46.25 PM.png

      Here I can see the link to main-furnace-heat-pump.

      0_1533505693189_Screen Shot 2018-08-05 at 5.47.39 PM.png

      Should I fix this json data? Or should I just delete this record? Or are there other considerations?

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • RE: Bug in DoJo rendering

      I found the JVM memory to be too low and the graphics rendering gradually came to a halt. That's when this error occurred. I'm not using NoSQL, only H2. I'm running 3.4.4. I've increased JVM memory per a previous post. That may have been the problem. Plus I'm changing my rollups to reduce the number of data points in a query. Thanks for the help.

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • Bug in DoJo rendering

      Mango shutsdown within 1 to 36 hours because of bug:

      WARN  2018-07-16T07:02:28,751 (com.serotonin.m2m2.web.dwr.MiscDwr.jsError:176) - Javascript error
         Description: Error: Tried to register widget with id==chartRendererSelect but that id is already registered
         Page: http://10.144.1.204:8080/resources/dojo/dojo.js?v=1530110639 line 345 > Function line 3 > eval
         Line: 2
         Browser name: Firefox
         Browser version: 60
         osName: Mac
         location: http://10.144.1.204:8080/data_sources.shtm
      

      I've found this same bug mentioned for DoJo and a possible solution:

      https://stackoverflow.com/questions/15357879/dojo-1-8-unable-to-update-combobox-every-time-there-ia-a-change-in-select

      I'm trying for a fix by removing and re-implementing widgets on one page (for now) which appears to be at fault.

      Any suggestions?

      The full log follows:

      pi@pi-9822-carney-main:/opt/mango/logs $ cat 07-16-2018-1.ma.log
      INFO  2018-07-16T00:05:00,177 (com.serotonin.m2m2.rt.maint.work.BackupWorkItem.execute:101) - Starting backup WorkItem. 
      INFO  2018-07-16T00:05:00,177 (com.serotonin.m2m2.rt.maint.work.DatabaseBackupWorkItem.execute:109) - Starting database backup WorkItem. 
      INFO  2018-07-16T00:05:00,189 (com.serotonin.m2m2.rt.maint.work.DatabaseBackupWorkItem.createLogOutputStream:224) - Writing backup log to /opt/mango/logs/com.serotonin.m2m2.rt.maint.work.DatabaseBackupWorkItem.log 
      INFO  2018-07-16T00:05:14,098 (com.serotonin.m2m2.rt.maint.work.BackupWorkItem.execute:181) - Finished backup WorkItem. 
      INFO  2018-07-16T03:05:00,013 (com.serotonin.m2m2.rt.maint.DataPurge.executeImpl:68) - Data purge started 
      INFO  2018-07-16T03:05:04,001 (com.serotonin.m2m2.rt.maint.DataPurge.executeImpl:91) - Data purge ended, 0 point samples deleted 
      WARN  2018-07-16T07:00:51,288 (com.serotonin.m2m2.web.dwr.MiscDwr.jsError:176) - Javascript error
         Description: Error: Tried to register widget with id==chartRendererSelect but that id is already registered
         Page: http://10.144.1.204:8080/resources/dojo/dojo.js?v=1530110639 line 345 > Function line 3 > eval
         Line: 2
         Browser name: Firefox
         Browser version: 60
         osName: Mac
         location: http://10.144.1.204:8080/data_sources.shtm 
      WARN  2018-07-16T07:01:10,453 (com.serotonin.m2m2.web.dwr.MiscDwr.jsError:176) - Javascript error
         Description: Error: Tried to register widget with id==chartRendererSelect but that id is already registered
         Page: http://10.144.1.204:8080/resources/dojo/dojo.js?v=1530110639 line 345 > Function line 3 > eval
         Line: 2
         Browser name: Firefox
         Browser version: 60
         osName: Mac
         location: http://10.144.1.204:8080/data_sources.shtm 
      WARN  2018-07-16T07:01:38,932 (com.serotonin.m2m2.web.dwr.MiscDwr.jsError:176) - Javascript error
         Description: Error: Tried to register widget with id==chartRendererSelect but that id is already registered
         Page: http://10.144.1.204:8080/resources/dojo/dojo.js?v=1530110639 line 345 > Function line 3 > eval
         Line: 2
         Browser name: Firefox
         Browser version: 60
         osName: Mac
         location: http://10.144.1.204:8080/data_sources.shtm 
      WARN  2018-07-16T07:01:59,140 (com.serotonin.m2m2.web.dwr.MiscDwr.jsError:176) - Javascript error
         Description: Error: Tried to register widget with id==chartRendererSelect but that id is already registered
         Page: http://10.144.1.204:8080/resources/dojo/dojo.js?v=1530110639 line 345 > Function line 3 > eval
         Line: 2
         Browser name: Firefox
         Browser version: 60
         osName: Mac
         location: http://10.144.1.204:8080/data_sources.shtm 
      WARN  2018-07-16T07:02:28,751 (com.serotonin.m2m2.web.dwr.MiscDwr.jsError:176) - Javascript error
         Description: Error: Tried to register widget with id==chartRendererSelect but that id is already registered
         Page: http://10.144.1.204:8080/resources/dojo/dojo.js?v=1530110639 line 345 > Function line 3 > eval
         Line: 2
         Browser name: Firefox
         Browser version: 60
         osName: Mac
         location: http://10.144.1.204:8080/data_sources.shtm 
      INFO  2018-07-16T07:12:42,142 (com.serotonin.m2m2.Lifecycle.terminate:387) - Mango Lifecycle terminating... 
      INFO  2018-07-16T07:12:43,604 (com.serotonin.m2m2.rt.DataSourceGroupTerminator.terminate:72) - Terminating 1 LAST priority data sources in 8 threads. 
      INFO  2018-07-16T07:12:43,612 (com.serotonin.m2m2.rt.RuntimeManagerImpl.stopDataSourceShutdown:451) - Data source 'SolarTempDifferential' stopped 
      INFO  2018-07-16T07:12:43,708 (com.serotonin.m2m2.rt.DataSourceGroupTerminator.terminate:102) - Termination of 1 LAST priority data sources took 105ms 
      INFO  2018-07-16T07:12:43,709 (com.serotonin.m2m2.rt.DataSourceGroupTerminator.terminate:72) - Terminating 3 NORMAL priority data sources in 8 threads. 
      INFO  2018-07-16T07:12:43,718 (com.serotonin.m2m2.rt.RuntimeManagerImpl.stopDataSourceShutdown:451) - Data source 'Indianapolis Weather' stopped 
      INFO  2018-07-16T07:12:43,754 (com.serotonin.m2m2.rt.RuntimeManagerImpl.stopDataSourceShutdown:451) - Data source 'BACnet' stopped 
      INFO  2018-07-16T07:12:43,759 (com.serotonin.m2m2.rt.RuntimeManagerImpl.stopDataSourceShutdown:451) - Data source 'Mango Internal' stopped 
      INFO  2018-07-16T07:12:43,812 (com.serotonin.m2m2.rt.DataSourceGroupTerminator.terminate:102) - Termination of 3 NORMAL priority data sources took 103ms 
      INFO  2018-07-16T07:12:43,869 (com.serotonin.m2m2.rt.maint.BackgroundProcessingImpl.joinTermination:550) - All high priority tasks exited gracefully. 
      INFO  2018-07-16T07:12:43,873 (com.serotonin.m2m2.rt.maint.BackgroundProcessingImpl.joinTermination:556) - All medium priority tasks exited gracefully. 
      INFO  2018-07-16T07:12:43,876 (com.serotonin.m2m2.rt.maint.BackgroundProcessingImpl.joinTermination:561) - All low priority tasks exited gracefully. 
      INFO  2018-07-16T07:12:45,963 (com.serotonin.m2m2.Lifecycle.terminate:496) - Mango Lifecycle terminated.
      
      posted in Mango Automation general Discussion
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      mlavelle42
    • Will Mango work with MySQL in Free Mode

      I've been running with H2 OK. But now would like to switch to MySQL.

      posted in Mango Automation general Discussion
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      mlavelle42
    • RE: Will BACnet work in Free Mode

      Thanks Phil

      posted in Mango Automation general Discussion
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      mlavelle42
    • Will BACnet work in Free Mode

      Will BACnet with Mango running in the Free Mode still work?

      0_1530119240594_Screen Shot 2018-06-27 at 1.06.56 PM.png

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • I've got 200,000 Information Events to clear out - Is there a backdoor method?

      The communications network we're gathering data on periodically burps causing a raft of events to occur. It got away from me and now there are so many the frontend doesn't display the events page. Is there a backdoor method for removing events?

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • RE: Mango runs but can't get login page to appear...

      I deleted: mango/work/jsp and restarted Mango - but I was unable to login again. So I rebooted the processor to clear everything out. But Mango still wouldn't allow me to login (i.e. didn't get the Mango login page). Finally I shut Mango down and started it up again - to capture the startup messages - which are at this link.

      It seems to startup OK until this message comes in: java.lang.NullPointerException.

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • RE: Mango runs but can't get login page to appear...

      Mango does run - kinda - it just doesn't allow a user to login.
      Here's a link to the ma.log. It's version 2.7.10.

      Here's the startup list.

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • Mango runs but can't get login page to appear...

      I've been running Mango for a couple years at this site. It's been very reliable. But when I tried to login today the login page never appeared - the browser timed out (even after several retries).

      I've stopped/started it several times with no luck. However, I've found some suspicious startup messages. There are 12 identical messages like the one below. Any suggestions?

      ERROR 2018-02-15 10:51:41,224 (com.serotonin.bacnet4j.transport.DefaultTransport.run:416) - Error during expire messages:
      java.lang.NullPointerException
      at com.serotonin.bacnet4j.npdu.Network.sendAPDU(Network.java:105)
      at com.serotonin.bacnet4j.transport.DefaultTransport.sendForResponse(DefaultTransport.java:851)
      at com.serotonin.bacnet4j.transport.DefaultTransport.expire(DefaultTransport.java:804)
      at com.serotonin.bacnet4j.transport.DefaultTransport.run(DefaultTransport.java:414)
      at java.lang.Thread.run(Thread.java:745)

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • Update on saving NoSQL data to MySQL

      Re: Migrating NoSQL data store license from one Mango instance to another
      Is this feature available now? (i.e. Save NoSQL to MySQL or even CSV)?

      posted in Mango General
      M
      mlavelle42
    • RE: Anyone? This has become a daily problem

      At least provide a suggestion what alert I should turn off to stop incoming emails.

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • Anyone? This has become a daily problem

      Re: BACnet Failure: Error Reading Value

      I'm receiving anywhere from 150 to 300 emails a day for this type of error.

      posted in Mango Automation general Discussion
      M
      mlavelle42
    • BACnet Failure: Error Reading Value

      Several times a day I receive the following notification:
      'xxx-BACnet': Error reading value for point xxx-BACnet - 1 VLV HTGCLG: errorClass=device, errorCode=timeout.

      When it occurs I usually get 25 to 150 notifications - all within a small time period (1 minute). Notifications usually come in 4 to 10 times a day. Data is collected on 5 minute intervals. I'm using V3 + NoSQL.

      Questions:

      • Could this be a scheduling problem with the BACnet driver not waiting long enough - is it possible to stagger BACnet readings over a time period?

      • How do I turn off these notifications? (I'll periodically check Events manually.)

      Mike

      posted in Mango Automation general Discussion
      M
      mlavelle42