BACnet Failure: Error Reading Value

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Several times a day I receive the following notification:
'xxx-BACnet': Error reading value for point xxx-BACnet - 1 VLV HTGCLG: errorClass=device, errorCode=timeout.

When it occurs I usually get 25 to 150 notifications - all within a small time period (1 minute). Notifications usually come in 4 to 10 times a day. Data is collected on 5 minute intervals. I'm using V3 + NoSQL.

Questions:

• Could this be a scheduling problem with the BACnet driver not waiting long enough - is it possible to stagger BACnet readings over a time period?

• How do I turn off these notifications? (I'll periodically check Events manually.)

Mike

Hi Mike,

These events are under the "Device exception" event type on the data source settings. It sounds like you want the "None" level, which is still logged and handled, but it's uncommon for someone to have their default email threshhold receive None level events.

If you set this event level below the automatic email threshhold for your user or mailing list you shouldn't see the emails anymore - unless you have an explicit email handler that you would want to disable.