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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Garrett Tanner

    @ItsPronouncedDAYtuh

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    Best posts made by ItsPronouncedDAYtuh

    • RE: Unable to manually define the order of points on a watch list

      @Jared-Wiltshire Thanks for the heads up and the swift response, I'll let my admin know about module update.

      @phildunlap Thanks for the welcome!

      posted in Mango feedback
      ItsPronouncedDAYtuhI
      ItsPronouncedDAYtuh

    Latest posts made by ItsPronouncedDAYtuh

    • RE: Excel Report TimeZone Behavior under Mango 3.7.x

      @craigweb said in Excel Report TimeZone Behavior under Mango 3.7.x:

      @turbo said in Excel Report TimeZone Behavior under Mango 3.7.x:

      2020/07/31 22:00:00 MDT

      In my opinion, the report is always running on server time and the timestamps are corrected to the users timezone.
      ie: the report is always going from 2020/08/01 00:00:00 MDT to 2020/09/01 00:00:00 MDT
      When the user that has been set to EST views those time stamps they are corrected to:
      2020/07/31 22:00:00 EST to 2020/08/31 22:00:00 EST

      So if the time stamps are being 'corrected' to the server time, the time stamps should read 2020/08/01 02:00:00 EST to 2020/09/01 02:00:00 EST- but instead the times are just being moved two hours prior to the server time (when in actuality it is two hours in the other direction).

      What is happening is not so much a correction, as it is an incorrect adjustment.

      e: minor phrasing correction

      posted in User help
      ItsPronouncedDAYtuhI
      ItsPronouncedDAYtuh
    • RE: Excel Report TimeZone Behavior under Mango 3.7.x

      The reports use 'relative' time periods and are set to 'Previous' 1 month + they are set to run on the first of every month at 6 am using the cron pattern (0 0 6 1 * ?).

      Additionally, the reports that came in this morning are still suffering from this problem BUT when I run the reports manually the problem no longer persists.

      posted in User help
      ItsPronouncedDAYtuhI
      ItsPronouncedDAYtuh
    • RE: Unable to manually define the order of points on a watch list

      @Jared-Wiltshire Thanks for the heads up and the swift response, I'll let my admin know about module update.

      @phildunlap Thanks for the welcome!

      posted in Mango feedback
      ItsPronouncedDAYtuhI
      ItsPronouncedDAYtuh
    • Unable to manually define the order of points on a watch list

      I tried looking for a topic similar to this already but didn't find anything, but I could have easily missed it.

      When editing a watch list, in watch list builder in the "Selected Points" tab, I am unable to manually set the order I want my points to be displayed. The only sorting that works is when the watch list is being displayed and sorting by a specific column. When ever I use the manual slider, it moves the point back to where it was and leaves it selected.

      0_1561991527349_Watchlist slider.PNG

      Relatively, I am sure this is not a huge priority but I wanted to make sure it was a known issue.

      posted in Mango feedback
      ItsPronouncedDAYtuhI
      ItsPronouncedDAYtuh