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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Trouble Logging In (Already Signed in as Guest)

    User help
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    • M
      mihairosu @mihairosu
      last edited by

      @mihairosu

      Here's another, I think it contains better information:

      ma log snipped 2

      joeamiragliaJ 1 Reply Last reply Reply Quote 0
      • joeamiragliaJ
        joeamiraglia @mihairosu
        last edited by

        @mihairosu I was able to duplicate the issue.

        • I created a basic user (Guest) with no associated roles as user (Admin)
        • In Administration > UI Settings > Set Auto login for all clients for user (Guest)
        • Signed out of user (Admin)
        • Now as user (Guest) could not sign out of user (Guest) or sign in as user (Admin) and see same 401 warning in logs as you have shown.

        The work around was to change the user (Guest) password so auto login would not work. At this point I was able to sign in as whichever user I needed.

        I will have to discuss with our development team about the issue. Thank you for finding this.

        M 2 Replies Last reply Reply Quote 0
        • M
          mihairosu @joeamiraglia
          last edited by

          @joeamiraglia

          Glad to hear it, and thanks for the work around.

          1 Reply Last reply Reply Quote 0
          • M
            mihairosu @joeamiraglia
            last edited by

            @joeamiraglia

            Sorry quick question. If I give the guest user a password, will that prevent anonymous users from being able to see the dashboards?

            I don't know if it's possible to remove a password so I don't want to break all of our kiosk screens showing Mango dashboards.

            joeamiragliaJ 1 Reply Last reply Reply Quote 0
            • joeamiragliaJ
              joeamiraglia @mihairosu
              last edited by

              @mihairosu If you remove the password or change it you will no longer be able to use the auto login feature on the kiosks unless you match the password again.

              M 1 Reply Last reply Reply Quote 0
              • M
                mihairosu @joeamiraglia
                last edited by mihairosu

                @joeamiraglia

                Well these are remote displays and they run the dashboards in Chrome Incognito so I don't want the hassle of having to get on VNC or God-forbid a wireless mouse and keyboard to enter a login for them.

                I'll leave things as they are for now until another solution appears.

                MattFoxM 1 Reply Last reply Reply Quote 0
                • MattFoxM
                  MattFox @mihairosu
                  last edited by

                  @mihairosu if it's running in a kiosk with an auto open, make it log in with the user and password as params. Problem solved.

                  Fox

                  Do not follow where the path may lead; go instead where there is no path.
                  And leave a trail - Muriel Strode

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    mihairosu @MattFox
                    last edited by

                    @MattFox

                    Oh I missed that part, but I see it now in the documentation.

                    It looks like I already had this setting enabled. According to this, the guest user has, or should have, the password guest. I assume it wouldn't work otherwise:

                    Screenshot from 2023-02-24 20-06-51.png

                    I cannot find the "Auto-login (local)" page under "Administration", as the documentation mentions, which would override this.

                    Screenshot from 2023-02-24 20-09-41.png

                    Is it safe to say that my problem is not because my guest user is missing a password?

                    MattFoxM 1 Reply Last reply Reply Quote 0
                    • MattFoxM
                      MattFox @mihairosu
                      last edited by

                      @mihairosu no not auto login, you go to a page with the ?user=bla&password=pass so you can access the site and use it as a kiosk for your guest.

                      Fox

                      Do not follow where the path may lead; go instead where there is no path.
                      And leave a trail - Muriel Strode

                      M 2 Replies Last reply Reply Quote 0
                      • M
                        mihairosu @MattFox
                        last edited by

                        @MattFox
                        Nah I did get that. I just thought from all the information I've received, it seems to me that our current configuration should also work just fine.

                        Anyway, I may have to resort to that; It's a good option.

                        1 Reply Last reply Reply Quote 0
                        • M
                          mihairosu @MattFox
                          last edited by mihairosu

                          edit: nevermind just had to clear all browsing data.

                          1 Reply Last reply Reply Quote 0
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