• Register
    • Login
    • Search
    • Recent
    • Tags
    • Popular

    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

    Radix IoT Website Mango 3 Documentation Website Mango 4 Documentation Website

    Mango not Accessible by Web - Hung-Up During Start-Up?

    User help
    3
    3
    453
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • O
      ottawa_admin last edited by CraigWeb

      HI there,
      I can't seem to access one of our Mango instances through the UI on the web. However, I can still access through FTP and SSH. When I try restarting the instance through SSH it seems to get hung up on the last line in the log below. Any help would be appreciated.

      What initially caused the web interface to be inaccessible ("This site can’t be reached" on Google Chrome) was me stopping and starting the instance through SSH in preparation for upgrading the core library and all modules. At one point, while refreshing the browser at hostname/ui/login, the following error came up: "Error bootstrapping Mango UI app: Failed to fetch pre-login bootstrap data." I only saw this error once and could not replicate it.

      From the ma.log:

      INFO  2020-10-02T18:42:55,097 (com.serotonin.m2m2.Main.main:121) - Starting Mango 3.7.7 with Schema Version: 29 
WARN  2020-10-02T18:42:55,817 (com.serotonin.m2m2.Main.loadModules:443) - Module mangoESConfiguration: this module requires a core version of 3.5, which does not match the current core version of 3.7.7. Module not loaded. 
INFO  2020-10-02T18:42:56,600 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sqlds', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,648 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mqttClientDataSource', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,658 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'acurite', v3.7.0 by Terry Packer 
INFO  2020-10-02T18:42:56,666 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/mango/web/modules/acurite/web/dox/manifest.xml 
INFO  2020-10-02T18:42:56,669 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'TCPIP', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,678 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'asciiFile', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,688 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sqlConsole', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,698 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'galil', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,707 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'lang_zh', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,709 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sstGlobalScripts', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,719 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mbus', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,733 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'log4jDS', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,744 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'persistent', v3.7.1 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,756 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'vmstat', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,766 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mangoApi', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,778 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'pointLinks', v3.7.1 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,789 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'log4JReset', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,792 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sstTheme', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,798 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'jmxds', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,807 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'twilio', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,820 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'meta', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,832 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'excelReports', v3.7.1 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,848 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'snmp', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,857 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'http', v3.7.1 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,871 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'controlcore', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,879 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'advancedComponents', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,883 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/mango/web/modules/advancedComponents/web/dox/manifest.xml 
INFO  2020-10-02T18:42:56,888 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'jsonFileImport', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,896 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'graphicalViews', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,919 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'scripting', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,928 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'watchlists', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,943 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dataPointDetailsView', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,951 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'modbus', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,962 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'slackPublisher', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,973 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'lang_es', v3.7.1 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,980 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'onewire', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,989 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'virtualDS', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:56,997 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'advancedScheduler', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,000 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dashboardDesigner', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,004 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/mango/web/modules/dashboardDesigner/web/dox/manifest.xml 
INFO  2020-10-02T18:42:57,007 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dataFile', v3.7.1 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,024 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mangoUI', v3.7.7 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,029 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/mango/web/modules/mangoUI/web/dox/manifest.xml 
INFO  2020-10-02T18:42:57,059 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'ssh', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,068 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dnp3', v3.7.3 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,077 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dataImport', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,085 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'pop3', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,093 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'cloudConnect', v3.7.1 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,097 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/mango/web/modules/cloudConnect/web/dox/manifest.xml 
INFO  2020-10-02T18:42:57,099 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'lang_pt', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,113 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'deviceConfig', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,117 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/mango/web/modules/deviceConfig/web/dox/manifest.xml 
INFO  2020-10-02T18:42:57,120 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'templateConfig', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,128 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'Haystack', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,137 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'opcda', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,140 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'MangoIOTools', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,144 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/mango/web/modules/MangoIOTools/web/dox/manifest.xml 
INFO  2020-10-02T18:42:57,146 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'BACnet', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,156 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'pid', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,164 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'zwave', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,184 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'egauge', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,192 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'scheduledEvents', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,202 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'loggingConsole', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,210 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sstGraphics', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,225 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mangoNoSqlDatabase', v3.7.1 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,235 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'reports', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,245 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'maintenanceEvents', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,253 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'serial', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:42:57,261 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'internal', v3.7.0 by Infinite Automation Systems Inc. 
INFO  2020-10-02T18:43:07,533 (com.serotonin.m2m2.Lifecycle.loadLic:583) - Checking license... 
WARN  2020-10-02T18:43:07,811 (com.serotonin.m2m2.TimedLicenseRegistrar.checkLicenses:64) - Mango NoSQL database is running in free mode, Mango will shutdown at 2:43:07 3/10/2020. 
INFO  2020-10-02T18:43:08,132 (com.serotonin.m2m2.db.H2Proxy.initializeImpl:64) - Initializing H2 connection manager 
INFO  2020-10-02T18:43:10,292 (com.serotonin.m2m2.db.upgrade.DBUpgrade.checkUpgrade:38) - Starting instance with core version 3.7.7, schema v29 
INFO  2020-10-02T18:43:10,292 (com.infiniteautomation.nosql.MangoNoSqlProxy.initialize:77) - Starting MangoNoSql Database 
INFO  2020-10-02T18:43:10,406 (com.infiniteautomation.tsdb.impl.IasTsdbImpl.<init>:144) - Database at /opt/mango/databases/mangoTSDB started 
INFO  2020-10-02T18:43:10,515 (com.infiniteautomation.tsdb.impl.IasTsdbImpl.<init>:173) - Empty dir delete for database at /opt/mango/databases/mangoTSDB took 69ms 
INFO  2020-10-02T18:43:10,532 (com.infiniteautomation.tsdb.impl.IasTsdbImpl.<init>:144) - Database at /opt/mango/databases/mangoTSDBAux started 
INFO  2020-10-02T18:43:10,559 (com.infiniteautomation.tsdb.impl.IasTsdbImpl.<init>:173) - Empty dir delete for database at /opt/mango/databases/mangoTSDBAux took 0ms 
INFO  2020-10-02T18:43:23,475 (com.infiniteautomation.mango.spring.MangoRuntimeContextConfiguration.contextRefreshed:133) - Spring context 'runtimeContext' refreshed: org.springframework.context.annotation.AnnotationConfigApplicationContext@da6cbd 
INFO  2020-10-02T18:43:23,492 (com.infiniteautomation.mango.spring.MangoRuntimeContextConfiguration.contextStarted:147) - Spring context 'runtimeContext' started: org.springframework.context.annotation.AnnotationConfigApplicationContext@da6cbd 
INFO  2020-10-02T18:43:24,008 (com.serotonin.m2m2.rt.DataSourceGroupInitializer.initialize:77) - Initializing 5 NORMAL priority data sources in 8 threads. 
INFO  2020-10-02T18:43:24,705 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initializeDataSourceStartup:408) - Data source Mango Internal took 691ms to start 
INFO  2020-10-02T18:43:24,711 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initializeDataSourceStartup:408) - Data source MangoES System took 697ms to start 
INFO  2020-10-02T18:43:24,891 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initializeDataSourceStartup:408) - Data source MangoES System took 877ms to start 
INFO  2020-10-02T18:43:25,213 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initializeDataSourceStartup:408) - Data source 309_Legget took 1203ms to start 
INFO  2020-10-02T18:43:25,394 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initializeDataSourceStartup:408) - Data source BACNET_IP took 1382ms to start 
INFO  2020-10-02T18:43:25,473 (com.serotonin.m2m2.rt.DataSourceGroupInitializer.initialize:109) - Initialization of 5 NORMAL priority data sources took 1465ms 
INFO  2020-10-02T18:43:25,473 (com.serotonin.m2m2.rt.DataSourceGroupInitializer.initialize:77) - Initializing 1 LAST priority data sources in 8 threads. 
INFO  2020-10-02T18:43:27,464 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initializeDataSourceStartup:408) - Data source KRP - 309 Legget - Data took 1989ms to start 
INFO  2020-10-02T18:43:27,477 (com.serotonin.m2m2.rt.DataSourceGroupInitializer.initialize:109) - Initialization of 1 LAST priority data sources took 2004ms 
INFO  2020-10-02T18:43:27,707 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initialize:176) - Starting 2 Publishers... 
INFO  2020-10-02T18:43:27,708 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initialize:178) - Starting publisher: HTTP 
INFO  2020-10-02T18:43:27,747 (com.serotonin.m2m2.rt.RuntimeManagerImpl.startPublisher:949) - Publisher 'HTTP' took 38.809859ms to start 
INFO  2020-10-02T18:43:27,748 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initialize:178) - Starting publisher: EO_PERSISTENT 
INFO  2020-10-02T18:43:27,748 (com.serotonin.m2m2.rt.RuntimeManagerImpl.initialize:188) - 2 Publisher's started in 124ms 
INFO  2020-10-02T18:43:36,255 (com.infiniteautomation.mango.spring.MangoRuntimeContextConfiguration.contextRefreshed:133) - Spring context 'rootWebContext' refreshed: Root WebApplicationContext 
INFO  2020-10-02T18:43:46,076 (com.infiniteautomation.mango.spring.MangoRuntimeContextConfiguration.contextRefreshed:133) - Spring context 'jspDispatcherContext' refreshed: WebApplicationContext for namespace 'JSP_DISPATCHER-servlet' 
INFO  2020-10-02T18:43:47,177 (com.infiniteautomation.mango.spring.MangoRuntimeContextConfiguration.contextRefreshed:133) - Spring context 'restDispatcherContext' refreshed: WebApplicationContext for namespace 'REST_DISPATCHER-servlet' 
INFO  2020-10-02T18:43:50,699 (com.serotonin.m2m2.web.mvc.rest.v1.BacnetDiscoveryRestController.<init>:54) - Creating Discovery Rest Controller 
INFO  2020-10-02T18:43:56,855 (com.infiniteautomation.mango.spring.MangoRuntimeContextConfiguration.contextRefreshed:133) - Spring context 'restV1Context' refreshed: WebApplicationContext for namespace 'restV1DispatcherServlet-servlet' 
INFO  2020-10-02T18:44:08,137 (com.infiniteautomation.mango.spring.MangoRuntimeContextConfiguration.contextRefreshed:133) - Spring context 'restV2Context' refreshed: WebApplicationContext for namespace 'restV2DispatcherServlet-servlet'

      Thanks!

      1 Reply Last reply Reply Quote 0
      • MattFox
        MattFox last edited by

        @envari said in Mango not Accessible by Web - Hung-Up During Start-Up?:

        WARN 2020-10-02T18:42:55,817 (com.serotonin.m2m2.Main.loadModules:443) - Module mangoESConfiguration: this module requires a core version of 3.5, which does not match the current core version of 3.7.7. Module not loaded.

        You've tried to do an upgrade and haven't selected all modules for a start. Secondly I don't see the ERROR or FATAL message in your log here.

        Do not follow where the path may lead; go instead where there is no path.
        And leave a trail - Muriel Strode

        1 Reply Last reply Reply Quote 0
        • CraigWeb
          CraigWeb last edited by

          Hi @Envari

          Have you tried clearing your cache?
          Seems like mango is booting up with out any issue.

          1 Reply Last reply Reply Quote 0
          • First post
            Last post