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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Reports not working?

    User help
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    • sjobbeS
      sjobbe
      last edited by

      Hello

      Is this normal behaviour for reports or am I missing something?

      no_points.png id_property.png

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      • JoelHaggarJ
        JoelHaggar
        last edited by

        This is not normal. Are you able to add any data points to the report? In the first screen shot it is telling you no points have been added.

        You could look at your ma.log file and it might have more information on the error in the second screen shot.

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        • sjobbeS
          sjobbe
          last edited by

          Nothing in the ma.log. Do I need to enable debug or some logging for it to show?

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          • JoelHaggarJ
            JoelHaggar
            last edited by

            You probably could turn on a higher level of logging and see if anything is captured. You do that in the classes/log4j.xml file. Also, you can make sure everything is up-to-date and the core is 2.5.2.

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            • sjobbeS
              sjobbe
              last edited by

              Changing it to DEBUG does not help. There has to be some kind of bug.
              How can I add points if there are no points to choose from?
              Untitled.png

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              • JoelHaggarJ
                JoelHaggar
                last edited by

                Do you have data points defined in your system? If you go to the watch list or point details page do you see a list of data points in your drop down list? You can also try clearing your browsers cache and refreshing.

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                • IntegrulI
                  Integrul
                  last edited by

                  I have seen this issue when a data point that was used in a report is deleted from the system. The next time I attempted to go into the report module I had exactly the same issue. To resolve it I ended up deleting the report module and re-installing it from the zip file.

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                  • terrypackerT
                    terrypacker
                    last edited by

                    Thanks for pointing this out. I have replicated this bug using Integrul's comment. This will be fixed in the next release of the Reports module.

                    If you are proficient in SQL you could use the SQL Console to remove the offending report(s) that are referencing data points that no longer exist instead of re-installing the module (which effectively removes all reports from the database).

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                    • sjobbeS
                      sjobbe
                      last edited by

                      Thank you! Solved by removing report usin SQL

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