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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Manog HTS booting error

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    • R
      Ruan 0
      last edited by Ruan 0

      Hi hope all is well.

      Has anyone come across a booting error with the Mango HTS? It was a working unit for more that 5 years with no issue and all of a sudden it stopped? Attached is an image of the error. I suspect that the operating system is missing however can't figure out how it will just loose/delete the operating system by itself?boot error message.jpg Any help would be greatly appreciated.

      MattFoxM CraigWebC 2 Replies Last reply Reply Quote 1
      • MattFoxM
        MattFox @Ruan 0
        last edited by

        @Ruan-0 cannot load the image to help, if you're trying to access via serial terminal, could please copy and paste the output between some code tags?

        Fox

        Do not follow where the path may lead; go instead where there is no path.
        And leave a trail - Muriel Strode

        R 1 Reply Last reply Reply Quote 0
        • CraigWebC
          CraigWeb @Ruan 0
          last edited by

          Hi Ruan. I have replied to your support ticket

          A 1 Reply Last reply Reply Quote 0
          • R
            Ruan 0 @MattFox
            last edited by

            @MattFox Thanks Fox. Craig has responded to my ticket.

            1 Reply Last reply Reply Quote 0
            • A
              AllanBeahan @CraigWeb
              last edited by

              @CraigWeb

              I may have a similar problem with my Mango HTS-V1-NISE-105. Screen advises to "Reboot and select proper device...". Can you reshare your tip.

              1 Reply Last reply Reply Quote 0
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