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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    MangoGT unit not reachable via GUI

    MangoES Hardware
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    • A
      Ataz
      last edited by

      My MangoGT5119 unit has developed another issue.

      It is refusing to connect when I try to login using the GUI.

      I can login over SSH ok, but when I do a “pidof java” command, sometimes I get a process number back and sometimes not.

      If I do get a number response it doesn’t stay the same when I do another request a few seconds later, so does that indicate it is constantly restarting or….?

      I can sudo stop the service and it stays stopped, but a “sudo start service” or “sudo reboot” doesn’t fix the issue.

      Can you give me some instruction on how to fix it?

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      • CraigWebC
        CraigWeb
        last edited by

        Hi @Ataz You will need to look at the log files to see what is going on. Won't be able to give any instructions until we know what the unit is doing.

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        • A
          Ataz
          last edited by

          The log files are not much help as there is only one entry in the ma.log:
          INFO 2020-11-30T09:58:50,027 (com.serotonin.m2m2.Main.main:121) - Starting Mango 3.7.7 with Schema Version: 29
          Let me know which ones you'd like to see the contents of and I'll post it here.

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