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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Mango Installation Stuck at Starting Mango (Windows)

    Mango Automation Installation
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    • M
      mmmmmt
      last edited by

      Issue fixed, thanks.

      1 Reply Last reply Reply Quote 0
      • phildunlapP
        phildunlap
        last edited by

        Thanks for getting us that console output!

        1 Reply Last reply Reply Quote 0
        • S
          stensma @phildunlap
          last edited by stensma

          @phildunlap It looks like the same issue i have posted on my mini mac
          I got the java to hang.
          Please provide the same info and post a answer on the forum what happens

          1 Reply Last reply Reply Quote 0
          • phildunlapP
            phildunlap
            last edited by

            Hi stensma,

            We'll be releasing the fix in 3.2.1 on Monday most likely. I will go ahead and email you the fix too, but you'll want to delete it next time you update.

            That sentence is an imperative! You can consult github if you like, but it's a bug. mmmmmt's thread dump is what happens.

            1 Reply Last reply Reply Quote 0
            • phildunlapP
              phildunlap
              last edited by

              3.2.1 was released with this fix and a few other updates.

              1 Reply Last reply Reply Quote 0
              • B
                bux236
                last edited by

                Hello,

                I'm getting the following msg when Starting after performing an upgrade,

                "Core upgrade found...
                No Jar utility found to extract upgrade, Please manually unzip core upgrade and
                restart Mango..."

                How do I rectify this please?

                Thanks

                1 Reply Last reply Reply Quote 0
                • phildunlapP
                  phildunlap
                  last edited by

                  Hi bux236,

                  I would expect that to be a path problem. Either you haven't defined JAVA_HOME to point at your JDK root directory, jdk1.8.0_xxx/bin/ is not on your path, or you have installed a JRE instead of a JDK.

                  1 Reply Last reply Reply Quote 0
                  • B
                    bux236
                    last edited by

                    Hello,

                    Thank you for your reply, I have now set JDK in the JAVA_HOME.

                    I now getting the following errors when trying to run upgrade.bat or mastart.bat

                    C:\Program Files (x86)\mango automation\bin>upgrade.bat
                    Running upgrade script...
                    Using C:\Program Files (x86)\mango automation as MA_HOME
                    C:\Program Files (x86)\mango automation\overrides\classes;C:\Program Files (x86)
                    \mango automation\classes;C:\Program Files (x86)\mango automation\overrides\prop
                    erties;C:\Program Files (x86)\mango automation\overrides\lib\*;C:\Program Files
                    (x86)\mango automation\lib\*
                    Using Java at C:\Program Files\Java\jdk1.8.0_65\bin\java
                    Error: Could not find or load main class com.serotonin.m2m2.Main
                    C:\Program Files (x86)\mango automation\bin>ma-start.bat
                    Using C:\Program Files (x86)\mango automation as MA_HOME
                    C:\Program Files (x86)\mango automation\overrides\classes;C:\Program Files (x86)
                    \mango automation\classes;C:\Program Files (x86)\mango automation\overrides\prop
                    erties;C:\Program Files (x86)\mango automation\overrides\lib\*;C:\Program Files
                    (x86)\mango automation\lib\*
                    Using Java at C:\Program Files\Java\jdk1.8.0_65\bin\java
                    Error: Could not find or load main class com.serotonin.m2m2.Main
                    C:\Program Files (x86)\mango automation\bin>```
                    

                    What am I doing wrong please!?

                    Many Thanks,

                    Chris

                    1 Reply Last reply Reply Quote 0
                    • phildunlapP
                      phildunlap
                      last edited by

                      That means there is no ma-priv-3.x.x.jar JAR file in the directories specified on the path output after "Using ... as MA_HOME"

                      Running upgrade.bat is only sufficient to upgrade anything if you already have the new m2m2-core-3.x.x.zip in your Mango/ directory. Then you would have seen this message from ma-start.bat:

                      Core upgrade found...

                      So my guess is something has gone wrong with your upgrading, and you should place an m2m2-core-3.x.x.zip in your Mango/ directory and restart Mango.

                      1 Reply Last reply Reply Quote 0
                      • B
                        bux236
                        last edited by

                        Hi Phildunlap,

                        That did the trick!

                        Thanks for you help
                        Chris

                        1 Reply Last reply Reply Quote 0
                        • phildunlapP
                          phildunlap
                          last edited by

                          Glad to hear you got it resolved!

                          1 Reply Last reply Reply Quote 0
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