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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Can't access Mango ui page - need help

    User help
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    • B
      budilmk
      last edited by

      Hi,

      Need help. I can't load the Mango ui server page at MangoES:8080 after leaving it overnight. I still can access it via ssh though.

      Browser messages: Chrome-"This site can't be reached", Firefox-"Unable to connect"

      I'm on ES-V3-XU4.

      Note: I installed Mango free version on a PC some time ago and so far it's still working great.

      Thanks.
      Budi

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      • JoelHaggarJ
        JoelHaggar
        last edited by

        On the MangoES Mango is running on port 80, unless you changed it you don't put in any port after your IP. Try putting in just the ip address of the MangoES into your browser.

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        • B
          budilmk
          last edited by

          It seems that the problem still persists, I mean I can't access the mango ui and dashboard after leaving it overnight, my browser gives me message "the site can't be reached, connection refused."

          But I still can ssh into the mangoES and run it again using ./ma.sh start to make it work again. Any issue with this, because on PC there is no problem. Thanks.

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          • phildunlapP
            phildunlap
            last edited by

            Hi Budi,

            Can you power cycle the device, then check the end of the /opt/mango/log/ma.log file for what has occurred? What user are you ssh'ing to and running Mango under?

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            • B
              budilmk
              last edited by

              Hi,

              I checked the log. I think the 'FATAL' logs could be the reason:

              INFO 2017-08-28T03:05:02,888 (com.infiniteautomation.nosql.MangoNoSqlProxy.createNoSQLDao:259) - Starting New NoSQL Database for reports
              FATAL 2017-08-28T04:08:31,754 (com.serotonin.m2m2.TimedLicenseRegistrar$ExpiryCheck.run:193) - Brewers Dashboard is unlicensed, system will shutdown at 4:08$
              FATAL 2017-08-28T04:08:31,755 (com.serotonin.m2m2.TimedLicenseRegistrar$ExpiryCheck.run:200) - Mango will shutdown in 15 seconds.
              INFO 2017-08-28T04:08:46,776 (com.serotonin.m2m2.Lifecycle.terminate:361) - Mango Lifecycle terminating...

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              • B
                budilmk
                last edited by

                0_1504579410135_d22978d6-5a2e-4ca1-aefa-4f20878c2aa1-image.png

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                • B
                  budilmk
                  last edited by

                  How to solve the problem? Thanks.

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                  • JoelHaggarJ
                    JoelHaggar
                    last edited by

                    Ok somehow you have the brewers dashboard module installed. Please remove it by clicking the trash can icon on the Modules page next to it and then click the "Restart This Instance" button and the module will be removed. I'm not sure how you got this module installed but it should never been there as you need a special license for it.

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                    • B
                      budilmk
                      last edited by

                      Great. It's ok now. Thanks.

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