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    New user login problem

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    • G
      georgestefan
      last edited by

      Hello, I have a problem in Mango new interface, I have created a new user, give to that user permissions to which pages to see, but when I log in with new user ID and password I did not see any pages in menu. But if I go from admin account and from page Users I use the function "SWITCH TO USER" the pages are shown in menu.

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      • Jared WiltshireJ
        Jared Wiltshire
        last edited by Jared Wiltshire

        What pages are you trying to give the users access to? Did you create a custom page and give it a menu item? The user needs a permission for the page and for the menu item separately.

        Also, its worth a try to clear the cache and refresh the page.

        Developer at Radix IoT

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        • G
          georgestefan
          last edited by

          I give permission to the new user to Events and Watch List pages and, yes, I've created a page in Dashboard and also that page.

          This shows me when I login with new user:
          0_1500106069371_login.JPG

          And this shows me when I click "SWITCH USER" from admin page:
          0_1500106166396_switch user.JPG

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          • Jared WiltshireJ
            Jared Wiltshire
            last edited by

            After clicking switch user did you refresh the browser?

            Please post the permissions of the user / screen shot of the user page, and of the permissions for the pages and menu items.

            Developer at Radix IoT

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            • G
              georgestefan
              last edited by

              @Jared-Wiltshire said in New user login problem:

              user page

              No, I did not refreshed the page, but after refresh all the menu item disappear...

              Here is the screen shot with user page:
              0_1500321912583_userpage.JPG

              and here with permissions settings, just now I've seen that under Dashboard Permissions is missing admin2 tag, but if I put it there and click save and reload the page the tag is missing again...
              0_1500322140400_permisions1.JPG
              0_1500322152845_permisions2.JPG

              JoelHaggarJ 1 Reply Last reply Reply Quote 0
              • JoelHaggarJ
                JoelHaggar @georgestefan
                last edited by

                @georgestefan users are required to have the "users" group for them to use the menu and some other features.

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                • G
                  georgestefan
                  last edited by

                  ok, thanks. I've put the "user" group to the new user and now it's working

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