Data Point Details No Graph - Unlicensed Module - How to Register License?

phildunlap

BG's, sorry. Did you have the similar output in your developer console? (Ctrl + Shift + i in chrome)

mihairosu

I'll get back to you later during the week probably with that information.

BG

Hello Phil,
Thank you for your advice so far.

I have verified that rest.enabled=true, I have also followed your other steps (delete folder and reinstall). The problem is still there.

However, It made me think about the env.properties file. I have the env.properties file in our overrides folder because it has site specific settings.

I compared the newer env.properties with our older env.properties and there are quite a few lines that have been added since we saved ours in the overrides folder.

I am going to update the newer env.properties with our details and save the newer version in the overrides folder.

I will update this after I try to say if it worked or not.

Thanks

Brian

Update: env.properties was updated, instance restarted and server rebooted. There is no change to the problem. Charts are still not appearing and the chrome developers console is still showing the same errors.

phildunlap

Huh. I can't find a reference to 'amcharts.serial.js' that would be getting requested. I am going to hunt that reference down, but I might not be able to get to it today. What kind of point is it (Numeric with analog renderer, I'm guessing)?

I suppose you could try a simple work around, which would be to copy the file Mango/web/resources/amcharts/serial.js to Mango/web/resources/ and name it amcharts.serial.js

I tried this on Mihai's system, and unfortunately I still didn't get a chart, but at least the rest of the page was happy.

BG

Hello Phil,
Sorry for the delay getting back to you on this issue.

The problem is affecting all of my point types in use. I am using some binary as well as numeric. From the point templates I can see they are set to plain rendering on the numeric points.

I have not tried your work around.

For the time being I have changed our users to see the older data points page. I have pointed the DGLux click behaviours to the older data points page as well.

Please let me know if anyone finds a solution since I do like the newer data points details page.

Cheers

Brian

phildunlap

Hi Brain,

No worries. I have good news! We resolved it was just a bad module that got into the store, hence why I couldn't find the reference or replicate with what I had on hand (I should get better about ensuring I am using the store's code at all testing customer inquiry moments. I used the build I thought was in the store, but apparently due to some heavy committing to the dashboards module around that time (our V3 dashboards module is going to have some really cool stuff in it!) a faulty version made it into the store). We will resolve this by putting in a new version either later today or early next week.

mihairosu

Excellent!

BG

That is great news Phil,

I am sure we all fully understand how that could happen.

Thanks for your efforts finding the solution.

Cheers

Brian

phildunlap

There are new versions of the dashboards module and dataPointDetailsView modules. Be sure to check out the custom dashboards page (bar chart icon) to see the new possibilities to use Angular with Mango.

mihairosu

The issue has been resolved. Thanks Phil.

Pedro

Ever since I upgraded to core 2.7.10 none of the charts work on any of the pages I've tested:

data_point_details.shtm
point_details.shtm
watch_list.shtm
graphical views.shtm

I cleared the cache on both Firefox 45 and Chromium 48. The module versions in ma.log match the modules page, namely:

Loading module 'graphicalViews', v1.6.5
Loading module 'dataPointDetailsView', v1.0.5
Loading module 'watchlists', v1.7.4
Loading module 'dashboards', v1.1.3 
Loading module 'mangoApi', v1.1.5

Typical ma.log entry:

ERROR (org.apache.taglibs.log.LoggerTag.doStartTag:97) - java.lang.NoSuchMethodError: org.jfree.data.Range.combineIgnoringNaN(Lorg/jfree/data/Range;Lorg/jfree/data/Range;)Lorg/jfree/data/Range;
        at org.jfree.data.time.TimeSeriesCollection.getRangeBounds(TimeSeriesCollection.java:742)
        at org.jfree.data.general.DatasetUtilities.findRangeBounds(DatasetUtilities.java:898)
        at org.jfree.chart.renderer.xy.AbstractXYItemRenderer.findRangeBounds(AbstractXYItemRenderer.java:785)
        at org.jfree.chart.renderer.xy.AbstractXYItemRenderer.findRangeBounds(AbstractXYItemRenderer.java:739)
        at org.jfree.chart.plot.XYPlot.getDataRange(XYPlot.java:4471)
        at org.jfree.chart.axis.NumberAxis.autoAdjustRange(NumberAxis.java:433)
        at org.jfree.chart.axis.NumberAxis.configure(NumberAxis.java:415)
        at org.jfree.chart.plot.XYPlot.configureRangeAxes(XYPlot.java:1257)
        at org.jfree.chart.plot.XYPlot.datasetChanged(XYPlot.java:4540)
        at org.jfree.chart.plot.XYPlot.setDataset(XYPlot.java:1396)
        at com.serotonin.m2m2.util.chart.ImageChartUtils.writeChart(ImageChartUtils.java:110)
        at com.serotonin.m2m2.util.chart.ImageChartUtils.getChartData(ImageChartUtils.java:63)
        at com.serotonin.m2m2.util.chart.ImageChartUtils.getChartData(ImageChartUtils.java:55)
        at com.serotonin.m2m2.web.servlet.ImageChartServlet.getImageData(ImageChartServlet.java:229)
        at com.serotonin.m2m2.web.servlet.ImageChartServlet.doGet(ImageChartServlet.java:69)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669)
        at com.serotonin.m2m2.web.filter.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:63)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
        at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:364)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
        at org.eclipse.jetty.server.Server.handle(Server.java:499)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
        at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
        at java.lang.Thread.run(Thread.java:745)

phildunlap

Hi Pedro,

Someone else had a similar issue. They resolved it by moving back to the 1.0.14 jar for jfree chart. Does this resolve your issue?

Pedro

How exactly do I move back to jfree chart?
And are you implying that some people don't have this issue?

phildunlap

I don't have this issue, for instance. I haven't cornered this bug to investigate it, only vicariously.

That client reported they had definitely not overridden classes and that swapping the old JAR in fixed their issue. I will email you a copy, Pedro.

You would remove the 1.0.19 JAR from Mango/lib and place the 1.0.14 JAR in its place.

Pedro

Thanks. I saved mango/lib/jfreechart-1.0.14.jar and moved jfreechart-1.0.19.jar to another directory, then restarted Mango. Now the charts are working again. Let me know if you need more information from my ma.log file.

In case it's relevant, I only tested this on Linux browsers, and the Mango server is Ubuntu.

phildunlap

Thanks for the update Pedro, glad that resolved it!

If you can check your ma.log and you feel there is something relevant, I would certainly appreciate seeing it. I think that stack trace is the same as the other I saw, and it is bizarre because that method really appears to exist in the class signature. I wonder what version of Java you're using. Perhaps it could also be useful if you wanted to respond to the email I sent you my .14 jar with your .19 (renamed so as to avoid getting bounced by email filters).

Pedro

Phillip, thanks for addressing this problem. I sent an email with a more detailed error log. I just remembered that I had not deleted the mango/work directory after updating. Is this done by the built-in upgrade process, or do I still have to delete it manually? It makes sense to add it to the update function. I wonder if that would cause this problem. If so, that may explain why not everyone received that error.

phildunlap

It is done by the built-in process, done in the upgrade shell script. Also, that doesn't feel to me like an error that would be caused by a stale JSP. Jfree charts renders everything on the server and returns only an image, and look how nestled the call stack is into the JFree code. I don't rule it out, though.