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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    mango terminates on boot

    MangoES Hardware
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    • C
      craig
      last edited by

      I have a new mangoES. When it boots mango starts and then shuts down. There is one error about the hostname lookup. Please see attached ma.log

      the mangoES always gets the same IP from the DHCP server, but there is no DNS on the network.

      please see attached log file.

      Also, what is the procedure for activating the dglux license that was purchased with the mangoES?

      Thanks

      ma.log.zip

      1 Reply Last reply Reply Quote 0
      • JoelHaggarJ
        JoelHaggar
        last edited by

        Hi Craig,

        I don't think the host name error is the issue but I do see this in your logs:

        INFO 2015-08-20 00:13:23,235 (com.infiniteautomation.mango.excelreports.ExcelReportsTimeoutAction.onExpire:25) - Shutting down Mango due to Excel Module License Expiry Time

        We provided you with 2.6 beta version on your MangoES and seems that the Excel reports module is not behaving as it is supposed to. You can remove this module and that should resolve the issue:

        Delete the folder /opt/mango/web/modules/excelReports

        Let me know if that solves the issue.

        1 Reply Last reply Reply Quote 0
        • C
          craig
          last edited by

          removing the excelReports module solved the issue.

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