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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Topics

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      Users receiving pop-up events/alarms that belong to other users

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      MattFoxM
      @till There may be an option under system settings -. permissions -> alarms view permissions. Try removing the user permission (every user inherits that by default from 3.7+) Hopefully then, events can only be viewed by the respective users that have the correct permissions to view those datapoints... Mango 4 has more granularity on permissions Fox
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      Email send failure

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      T
      Turns out that the SEND TEST EMAIL doesn't send a test email using the values that you just entered but using the values that are saved. So you cannot test before saving.
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      Caching issues

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      How to connect to the mango database (for resetting admin password)?

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      T
      @terrypacker Cool that works. Removing both .h2 and .db was the key. I'll Thanks
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      Too much data for a datapoint

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      T
      @terrypacker said in Too much data for a datapoint: I shall give that a go, thanks.
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      Script context points as enumerable

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      T
      @jared-wiltshire perfect, thanks!
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      How to purge/delete data point history programmatically

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      JoelHaggarJ
      @till That is correct. The value will be held in the cache. You can even set the data point to hold x number of values in the cache so there is some history there.
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      Alert: A context point is unavailable

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      T
      Too tough a question?
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      Config Import

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      @joelhaggar said in Config Import: To set a PTCP data point it will send the set command down to the originating data point. Ah! That's very good to know, thanks for that note. I wasn't aware the PTCP points are working in both directions like that.
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      Is there any way to export an event detector?

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      @cwangv Yes, thanks. Seems like there is no harm in just importing it over the existing one that I receive through the Persistent TCP data source.
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      How to recalculate a meta data point for entire history of context var

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      T
      @till Found it! Generate History When creating a new Meta Point sometimes it is helpful to backfill values for it. This can be done by the generate history link in the Data Points table. The most recent saved value for all Context Points is found and that date is used for the Starting date for the simulation. (If any context point has no saved values the Generation will fail here) The oldest saved value for the Meta Point is found and that is used as the Ending date for the simulation. (If no values exist the current time is used) The simulation is run from Starting to Ending times and a values are created and saved according to the Meta Point settings. This means that a history can only be generated for times before the earliest Meta Point value. Calls to set() tell the database to save this value regardless of logging type and do not send it out through the data source