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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    solarnathan

    @solarnathan

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    Latest posts made by solarnathan

    • RE: Mango 3.5.6 Crashing on ES

      I switched back to java se. I was able to get version 1.8.0 212-b10 installed. Hopefully this will be the fix.

      posted in Mango Automation general Discussion
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      solarnathan
    • RE: Mango 3.5.6 Crashing on ES

      I'm not positive if its the latest because version 8 of debian that is installed on the Mango Es doesn't have openjdk in the standard sources, only in the backports sources. Looks like maybe there is newer, but I can't see to locate a version for armv7l

      posted in Mango Automation general Discussion
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      solarnathan
    • RE: Mango 3.5.6 Crashing on ES

      Looks like the problem is back and worse. Three times this morning it crashed with this in the hs_err_pid log.

      # A fatal error has been detected by the Java Runtime Environment:
      #
      #  SIGSEGV (0xb) at pc=0x00000000, pid=13432, tid=0x6e20f460
      #
      # JRE version: OpenJDK Runtime Environment (8.0_171-b11) (build 1.8.0_171-8u171-b11-1~bpo8+1-b11)
      # Java VM: OpenJDK Client VM (25.171-b11 mixed mode linux-aarch32 )
      # Problematic frame:
      # C  0x00000000
      
      posted in Mango Automation general Discussion
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      solarnathan
    • RE: Mango 3.5.6 Crashing on ES

      I installed openjdk 1.8.0 1069. Hopefully this will fix it. Thanks for the help.

      posted in Mango Automation general Discussion
      S
      solarnathan
    • RE: Mango 3.5.6 Crashing on ES

      There is a hs_err_pid log from when it stopped working

      # A fatal error has been detected by the Java Runtime Environment:
      #
      #  Internal Error (cfgnode.cpp:706), pid=2021, tid=1902113888
      #  Error: ShouldNotReachHere()
      #
      # JRE version: Java(TM) SE Runtime Environment (8.0_33-b05) (build 1.8.0_33-b05)
      
      posted in Mango Automation general Discussion
      S
      solarnathan
    • Mango 3.5.6 Crashing on ES

      I have a mango es that I upgraded to from v2 to v3. It was originally stopping because it was in demo mode, but it now has a paid license on it. Every couple days since I put it into production the core just stops running. The ES is still on, I can access webmin and DGLux 5 server keeps running. The logs just stop running and don't show whats happening. I can start Mango again and its run fine until it stops again.

      Where should I start looking?
      Thanks

      posted in Mango Automation general Discussion
      S
      solarnathan
    • RE: Excel Reports point limit

      I changed the rollup to 720 hours, saved it, and then ran it. It locked up the mango for couple a minutes and didn't email the report. I went to the finished reports paged and clicked the download button. I get an error the file is not found. So I changed the time period to 720 hours. Now I get a report emailed with the correct time stamps, but incorrect data. One of the data fields is a timer that counts in second and it is only showing 57,600 seconds or 16 hours far away from the 720 hours it should be. I guess my next try will be to delete this report and try making one using myNamedRange.delta for all the fields.

      posted in User help
      S
      solarnathan
    • RE: Excel Reports point limit

      So I still have a problem that when the report runs, it isn't including the correct date range. I have it scheduled to run on the first of the month and the time period is 30 days with 30 day delta rollup. The email I received this morning showed the time as Time - 2017/07/03 00:00:00 EDT to 2017/08/01 00:00:00 EDT. But the excel file has timestamps of 6/23/17 12:00AM to 7/22/17 12:00AM. Any ideas on how to fix that?

      posted in User help
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      solarnathan
    • RE: Excel Reports point limit

      I also get a system exception when going into system settings that looks related.

      org.apache.jasper.JasperException: javax.servlet.ServletException: javax.servlet.jsp.JspException: javax.servlet.jsp.JspException: javax.servlet.ServletException: File "/modules/excelReports/web/settings.jspf" not found

      posted in User help
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      solarnathan
    • RE: Excel Reports point limit

      I'm not sure if the update solved my problem or created a new one. I have the report set to past 30 days with a 30 day rollup. The email body lists the correct date, but the time stamps in the excel file are incorrect.

      0_1500567089292_6ca0b988-c6f2-483d-b4fc-2e701c41ec1d-image.png
      0_1500567112458_92ad540b-dc40-41d0-beab-f8f7156fb31a-image.png

      posted in User help
      S
      solarnathan