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posted in User help

we've installed mango & dglux dashboard on a pc with network support
under ubuntu 12.04 LTS system
we r sure we can access the network folder smb://nas14/public/oscar on ubuntu windows interface, read & write ok
can i backup configuration settings to a network folder?

I've set that to smb://nas14/public/oscar
but it says 'Backup location does not exist'
what should i type there to let it save configuration settings to a network folder?
pls help, thx.

Attachment: download link

posted in User help

we've installed mango & dglux dashboard on a pc with network support
under ubuntu 12.04 LTS system
we r sure we can access the network folder smb://nas14/public/oscar on ubuntu windows interface, read & write ok
can i backup configuration settings to a network folder?

I've set that to smb://nas14/public/oscar
but it says 'Backup location does not exist'
what should i type there to let it save configuration settings to a network folder?
pls help, thx.

posted in User help

What is the meaning of "No value match made for point" alarm?
One of our customer received 2 urgent alarm from Mango Automation this morning:

Event active notification
03:07:53 - 'ZM-RFCRCK': No value match made for point WDS - Zone 1 Dry Contact
This event requires a manual acknowledgement for it to become inactive
Mango Automation
Event active notification
04:35:56 - 'ZM-RFCRCK': No value match made for point WDS - Zone 1 Dry Contact
This event requires a manual acknowledgement for it to become inactive
Mango Automation

However, in the console, it show that everything is working fine and no history error log shown.
It also haven’t triggered the IMS4K to call out as expected.
Please advise what is the meaning off the alert message? Is it a true alarm / false alarm?
If it is a false alarm, how to prevent it from happening?
Please help, thx very much.

Oscar fr QDS

Attachment: download link

posted in User help

What is the meaning of "No value match made for point" alarm?
One of our customer received 2 urgent alarm from Mango Automation this morning:

Event active notification
03:07:53 - 'ZM-RFCRCK': No value match made for point WDS - Zone 1 Dry Contact
This event requires a manual acknowledgement for it to become inactive
Mango Automation
Event active notification
04:35:56 - 'ZM-RFCRCK': No value match made for point WDS - Zone 1 Dry Contact
This event requires a manual acknowledgement for it to become inactive
Mango Automation

However, in the console, it show that everything is working fine and no history error log shown.
It also haven’t triggered the IMS4K to call out as expected.
Please advise what is the meaning off the alert message? Is it a true alarm / false alarm?
If it is a false alarm, how to prevent it from happening?
Please help, thx very much.

Oscar fr QDS

Posts made by oscar.wun