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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Nikospps

    @Nikospps

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    Latest posts made by Nikospps

    • RE: Mango's Out of Memory Problem

      Hello again,

      after 7 days of progress monitoring and delete of events, today i noticed again the same issue:

      0_1528275355016_453dc0e7-8191-46aa-810d-68a016b50aba-image.png

      I had answer to all questions. So maybe any bug?

      posted in User help
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      Nikospps
    • RE: Mango's Out of Memory Problem

      I had the same issues today morning. So, i "purged all events" and have to watch its progress (or not).

      posted in User help
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      Nikospps
    • RE: Mango's Out of Memory Problem

      @Jared-Wiltshire

      1. Mango Version for each of two purchased modules (Commercial and Commercial Lite):
        3.4.1

      2. Yes, i have updated all the modules.

      3. Currently run JDK 1.8.0_162

      4. 540/1000 Data points at Commercial Version and 80/500 at Commercial Lite Version.

      5. Modbus I/P Data Sources are enabled on both two versions.

      6. They are running about 4 months.

      7. Send me please a link, in order to send two files for each of two versions.

      8. Yes i do have. For example, an alarm, for a switch connector, when equals to zero (is 'OFF')

      9. No, i don't have any report handler.

      10. Currently two users: administrator and another one user with limited privileges.

      @phildunlap if i "purge all events" on system settings, i will lose only data of these events during these months or all the configuration settings, which enabled, to run these?

      Thanks,
      Nikos.

      posted in User help
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      Nikospps
    • RE: Mango's Out of Memory Problem

      I will reply to Jared's questions one by one immediately.
      I also quote this issue, that sometimes happens to my watchlists:
      Normal Monitoring:
      0_1527237699689_dd695727-bcf0-4cc4-95f3-0cc7f6696d96-image.png

      Strange Monitoring:
      0_1527237653172_750cd8f6-36d5-4445-9b3d-85f74f16ef16-image.png

      posted in User help
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      Nikospps
    • RE: Mango's Out of Memory Problem

      Goodmorning @phildunlap , @Jared-Wiltshire.
      Unfortunately the problem still remains:
      0_1527143787874_Screenshot from 2018-05-24 09-27-05.png

      despite the fact i upgraded to 3.4.1 as we said:

      0_1527144045471_cb9255ec-65ec-498e-8a1c-f9d1101082bc-image.png

      As a result, i have connection problems with the scada, where i use Mango, and need to restart it every few days.

      It's an important issue for me and my company, so i would like to find a solution together.

      Waiting for your ideas.

      Thanks,
      Nikos.

      posted in User help
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      Nikospps
    • RE: Mango's Out of Memory Problem

      Finally solved!

      I made the same "upgrade process and in second one licensed Mango Software and caused me the same problem.

      After this, i followed your steps and correct the problem on each of them.

      I have upgrated-to 3.4.1-versions for each of these versions, for which i purchased the license.
      Hope, that i will will not meet the same "Out Of Memory" problem again.

      I will inform you, if yes.

      Thanks for the support.

      posted in User help
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      Nikospps
    • RE: Mango's Out of Memory Problem

      Hello @phildunlap . When we said UI, i did use webserver and not command line. After the invoking, i made efforts to correct, using this. But NO, i didn't use terminal.
      This problem was caused, during upgrade process. It was really bad, as i couldn't see, the place, where scada was created using Mango.

      I will follow your steps and will inform you.

      Thanks in adnvance,
      Nikos.

      posted in User help
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      Nikospps
    • RE: Mango's Out of Memory Problem

      And also this, as i try to run upgrade.sh:
      0_1526648034683_961d0163-6257-45f1-856b-258fd72d24d6-image.png

      posted in User help
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      Nikospps
    • RE: Mango's Out of Memory Problem

      Hello @phildunlap ,

      i issued a big problem,after the effort of upgrading in to latest version:
      0_1526647737434_9a51846f-f59e-41e0-89ae-661a9e2ab254-image.png

      As a result i can't start (and open) the UI api.

      Why, all this issue?

      posted in User help
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      Nikospps
    • RE: Mango's Out of Memory Problem

      Hello @phildunlap @Jared-Wiltshire and thanks for the immediate replies.

      I have purchased two licenses: one commercial (1000 datat points) with core at 3.3.4 and the second one commercial-lite (500 data points) with core at 3.3.3. All the modules are outdated.

      Java number that i am running is 1.8.0_161 and 1.8.0_162 for each one.

      I have enabled about 50% of data points in each machine, with a variety of event handlers, a small number of scripts running and no reports.

      These instances are used by two (2) users: administrator and another one.

      I have to upgrade in latest version (3.4.1) as @phildunlap mentioned right?
      If i use UI to make the upgrades, will i have any problem with my data and GUID's?

      Thanks in advance,
      Nikos.

      posted in User help
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      Nikospps