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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Recent Best Controversial
    • RE: Problem updating windows mango server

      Hi Phil

      As we are clearly unsuccesful to upgrade to 2,7 versions ,we are at the proccess to upgrade to the latest 2.8.4. (i remind you that we are at 2.6 version)

      Is this possible ?

      Also do we have to delete tables from our MySQL schema or you have implemented to the latest version the solution to the problems that we encounter. You have advise us to drop some tables in the prvious atempts.

      Thx
      .

      posted in Mango Automation Installation
      H
      hornetgr
    • Why we cannot see any users in mango

      We are at 2.6.0 now, after the upgrade we lost the page with users.
      System said that we are missing the mango api module but even after intalled it we cannot access our defined users. Page is blank
      At version 2.5.2 this was ok.

      Best Regards
      Stathis

      P.S : we did a clean install of 2.7.12 in another machine just to test and also the same thing happened there. What we are missing here!

      posted in User help
      H
      hornetgr
    • RE: Problem updating windows mango server

      Hi Phil,
      well we settle for now at 2.6.0 version ( well its a start!) and we are going to try to upgrade to 2.7.12 next week..

      No luck from 2.5.2 to 2.7.12 it is impossible with our setup. Numerous errors in MySQL as you predicted.
      We also had many errors in 2.6.0 from a free bacnet datasource, that we deleted and after that 2.6 is working.

      I am send you the ma log from early morning trials.

      0_1479488668091_ma (2).log

      posted in Mango Automation Installation
      H
      hornetgr
    • RE: Problem updating windows mango server

      About the edit button , so silly of me , thanks.

      Well after each unsuccessful upgrade attempt we always perform a clean install of mango, (we delete everything and copy from another location). We also restore from a database SQL dump that is exported before doing anything.

      You send us much information and work for tomorrow. We will keep you informed.

      posted in Mango Automation Installation
      H
      hornetgr
    • RE: Problem updating windows mango server

      And also we have another question.

      Why we need the new scripts, its seems that the old ma-start is doing the same thing.
      In all the other cases we used the new scripts and the did the same thing.

      Sorry for the multi threads but i cannot find the edit button

      posted in Mango Automation Installation
      H
      hornetgr
    • RE: Problem updating windows mango server

      we forgot to mention that all the upgrade logs are null

      posted in Mango Automation Installation
      H
      hornetgr
    • RE: Problem updating windows mango server

      Hi again,

      The new script is not running at all!

      we used the old script (ma-start) and it stopped at the upgrade 10 we did the commands and then again stops with an error.

      the logs attached

      0_1479399223522_ma (1).log

      posted in Mango Automation Installation
      H
      hornetgr
    • RE: Problem updating windows mango server

      Goodmorning Phil,

      Well the upgrade is not going well either.

      We did all the things that you send us and we had no luck at all i would say.
      We attached a newer log to see.

      We would like here to review the upgrade procedure that we did.

      After shutdown mango and backup etc etc we did the following:

      -delete lib directory
      -verify that env properties file is at MA_HOME/overrides/properties directory
      -We input all the commands you send us to the MySQL command line prompt (response is attached)
      -unzip and copy all files of core 2.7.12 to MA_HOME and also place zip modules at web/modules directory
      -replace the ma_start.bat and copy upgrade.bat withh the newer vesrion from your site to MA_HOME/bin

      • fire ma_start.bat

      The rest is at the logs..
      0_1479381266006_ma.log

      0_1479381279814_mango sql log.txt

      Best Regards
      Stathis

      posted in Mango Automation Installation
      H
      hornetgr
    • RE: Problem updating windows mango server

      Thx Phil, we will try again tomorrow (it is late night here in Greece now) and we will keep you posted.

      posted in Mango Automation Installation
      H
      hornetgr
    • RE: Problem updating windows mango server

      Hi Phil thank you for your quick response.

      Our DB is MySQL
      Contents of the particular log is null.
      Upgrade is done from server screen and we see the command prompt but nothing different than the attached log

      Best Regards

      posted in Mango Automation Installation
      H
      hornetgr
    • Upgrade modules without upgrading core

      Hi again,

      It it possible to uprade a module to its latest version without upgarding the core?

      Lets say we want to upgrade snmp module to 1.5.2 version and we have core version 2.5.2

      Best Regards

      Stathis

      posted in Mango Automation Installation
      H
      hornetgr
    • Problem updating windows mango server

      We are trying to update our mango server from 2.5.2 to 2.7.12. Until now we are unssuccesful either with the manual update proccdure either with the "auto upgrade" from within mango enviroment.

      Can you please give us some help. We are attaching log file and a screenshot with the error that occured.

      Best Regards

      Stathis0_1479311451298_ma.log 0_1479311464178_mango upgrade.png

      posted in Mango Automation Installation
      H
      hornetgr
    • RE: Newbie Bacnet questions

      Well you have to disable the datasource in order to see the devices now, but when you press the arrow in the right to begin details for a specific device it says error for 1(20) (the device MAC)
      and in the mango console we have the following:

      ERROR 2014-01-22 14:47:49,892 (com.serotonin.m2m2.web.dwr.util.ExceptionDetectio
      nFilter.doFilter:38) - DWR invocation exception
      java.lang.NumberFormatException: For input string: "1(20)"
      at java.lang.NumberFormatException.forInputString(NumberFormatException.
      java:65)
      at java.lang.Integer.parseInt(Integer.java:492)
      at java.lang.Integer.parseInt(Integer.java:527)
      at com.serotonin.bacnet4j.base.BACnetUtils.dottedStringToBytes(BACnetUti
      ls.java:95)
      at com.serotonin.bacnet4j.type.primitive.OctetString.<init>(OctetString.
      java:59)
      at com.serotonin.bacnet4j.type.primitive.OctetString.<init>(OctetString.
      java:52)
      at com.serotonin.bacnet4j.type.constructed.Address.<init>(Address.java:5
      0)
      at com.serotonin.ma.bacnet.BACnetEditDwr.startObjectListRequest(BACnetEd
      itDwr.java:133)
      at com.serotonin.ma.bacnet.BACnetEditDwr.sendDeviceObjectListRequest(BAC
      netEditDwr.java:88)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
      java:57)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
      sorImpl.java:43)
      at java.lang.reflect.Method.invoke(Method.java:606)
      at org.directwebremoting.impl.ExecuteAjaxFilter.doFilter(ExecuteAjaxFilt
      er.java:34)
      at org.directwebremoting.impl.DefaultRemoter$1.doFilter(DefaultRemoter.j
      ava:428)
      at com.serotonin.m2m2.web.dwr.util.TranslationsFilter.doFilter(Translati
      onsFilter.java:37)
      at org.directwebremoting.impl.DefaultRemoter$1.doFilter(DefaultRemoter.j
      ava:428)
      at com.serotonin.m2m2.web.dwr.util.ExceptionDetectionFilter.doFilter(Exc
      eptionDetectionFilter.java:26)
      at org.directwebremoting.impl.DefaultRemoter$1.doFilter(DefaultRemoter.j
      ava:428)
      at com.serotonin.m2m2.web.dwr.util.DwrPermissionFilter.doFilter(DwrPermi
      ssionFilter.java:38)
      at org.directwebremoting.impl.DefaultRemoter$1.doFilter(DefaultRemoter.j
      ava:428)
      at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java
      :431)
      at org.directwebremoting.impl.DefaultRemoter.execute(DefaultRemoter.java
      :283)
      at org.directwebremoting.servlet.PlainCallHandler.handle(PlainCallHandle
      r.java:52)
      at org.directwebremoting.servlet.UrlProcessor.handle(UrlProcessor.java:1
      01)
      at org.directwebremoting.servlet.DwrServlet.doPost(DwrServlet.java:146)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
      at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:538
      )
      at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(Servlet
      Handler.java:1352)
      at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.j
      ava:77)
      at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:141)
      at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(Servlet
      Handler.java:1323)
      at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java
      :476)
      at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.j
      ava:119)
      at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.jav
      a:517)
      at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandl
      er.java:225)
      at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandl
      er.java:937)
      at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:
      406)
      at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandle
      r.java:183)
      at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandle
      r.java:871)
      at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.j
      ava:117)
      at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper
      .java:110)
      at org.eclipse.jetty.server.Server.handle(Server.java:346)
      at org.eclipse.jetty.server.HttpConnection.handleRequest(HttpConnection.
      java:589)
      at org.eclipse.jetty.server.HttpConnection$RequestHandler.content(HttpCo
      nnection.java:1065)
      at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:823)
      at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:220)

          at org.eclipse.jetty.server.HttpConnection.handle(HttpConnection.java:41
      
      1.  at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEn
        

      dPoint.java:535)
      at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEnd
      Point.java:40)
      at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool
      .java:529)
      at java.lang.Thread.run(Thread.java:744)

      posted in User help
      H
      hornetgr
    • RE: Newbie Bacnet questions

      Hi to all,

      well i am trying to speak with an alerton eth controller that has 8 vlx controllers .
      With a bacnet browser Itimeconnector) i see everything ok.
      When i am using mango bacnet datasource i have the following problem:

      At first mango is 10.18.241.254
      alerton eth is 10.18.241.250

      in the bacnet datasource i am using as local bind address the 10.18.241.254 (mango ip)
      broadcast 10.18.241.255. Then save start and then press whois in the bacnet discovery and the message that i am receiving is "Address already in use: Cannot bind"

      In netstat is mango binds 0.0.0.0 for the 47808 and also the 10.18.241.254 udp both at the same time

      In contrast timeconnect binds correctly the address to the port , and the netstat provides that 10.18.241.254:47808.

      Well in wireshark mango sends correctly the i am and whois but in the datasource nothing happens. if you press whois you always have the "Address already in use: Cannot bind"

      Could someone provide some help.

      posted in User help
      H
      hornetgr
    • Newbie Bacnet questions

      Hi to all,

      well i am trying to speak with an alerton eth controller that has 8 vlx controllers .
      With a bacnet browser Itimeconnector) i see everything ok.
      When i am using mango bacnet datasource i have the following problem:

      At first mango is 10.18.241.254
      alerton eth is 10.18.241.250

      in the bacnet datasource i am using as local bind address the 10.18.241.254 (mango ip)
      broadcast 10.18.241.255. Then save start and then press whois in the bacnet discovery and the message that i am receiving is "Address already in use: Cannot bind"

      In netstat is mango binds 0.0.0.0 for the 47808 and also the 10.18.241.254 udp both at the same time

      In contrast timeconnect binds correctly the address to the port , and the netstat provides that 10.18.241.254:47808.

      Well in wireshark mango sends correctly the i am and whois but in the datasource nothing happens. if you press whois you always have the "Address already in use: Cannot bind"

      Could someone provide some help.

      Attachment: download link

      posted in User help
      H
      hornetgr
    • RE: Browser compatibility check

      Works like a charm :D

      Thanks

      posted in How-To
      H
      hornetgr
    • Browser compatibility check

      Hi ,
      We have installed mango to a 2008 SP2 server.
      A pc is accesing the server through proxy but every 5 minutes the page times out. We found that is a proxy problem. When we exclude the ip of the server from the proxy (direct access to server) the timeout stops , but then the login page of mango cannot check the browser compatibility (no proxy no internet) and if we login, mango does not work well. No graphics on graphics view, no dropdown menus etc.

      Can we disable the check and if we can, will this resolve the problem , or mango needs the pc to have internet to work.

      Thanks

      posted in How-To
      H
      hornetgr
    • RE: Browser compatibility check

      Hi ,
      We have installed mango to a 2008 SP2 server.
      A pc is accesing the server through proxy but every 5 minutes the page times out. We found that is a proxy problem. When we exclude the ip of the server from the proxy (direct access to server) the timeout stops , but then the login page of mango cannot check the browser compatibility (no proxy no internet) and if we login, mango does not work well. No graphics on graphics view, no dropdown menus etc.

      Can we disable the check and if we can, will this resolve the problem , or mango needs the pc to have internet to work.

      Thanks

      posted in How-To
      H
      hornetgr