Excel Reports - 500 Error in Console Log

cmusselm

Hello,

When I try to create a new Excel Report I'm getting a 500 error in the console log and nothing happens in the UI. I'm getting this in both Chrome and FireFox.

Console.log:

ma.log

WARN  2020-12-09T17:34:53,765 (com.infiniteautomation.mango.rest.v2.ServerRestV2Controller.postClientError:428) - Client error
[user=chad.musselman, cause=Possibly unhandled rejection: {}, location=https://remotemonitorv3.wellspring.biz/ui/administration/excel-reports/, userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:83.0) Gecko/20100101 Firefox/83.0, language=en-US, date=2020-12-09T12:35:05.135-05:00, timezone=America/New_York]
TypeError: e.data.result is undefined
	at save/< (https://remotemonitorv3.wellspring.biz/modules/excelReports/web/angular/excelReports.js?v=3.7.1:1:86079)
	at u/</< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:94777)
	at u/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:94915)
	at $digest (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:100341)
	at $apply (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:102518)
	at $applyAsync/r< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:102663)
	at Qr/this.$get</</this.completeTask (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:122819)
	at un/this.$get</</a.defer/r< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:34332)
	at setTimeout handler*un/this.$get</</a.defer (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:34305)
	at $applyAsync (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:102644)
	at A/h</</< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:65618)
	at g (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:68533)
	at Yn/this.$get</</</A.onload (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:67904)
	at EventHandlerNonNull*Yn/this.$get</</< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:67740)
	at A/h</< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:65505)
	at A/h< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:66188)
	at u/</< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:94777)
	at u/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:94915)
	at $digest (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:100341)
	at $apply (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:102518)
	at compile/</< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:150893)
	at dispatch (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:39:37934)
	at add/O.handle (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:39:35964)
	at EventListener.handleEvent*add (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:39:36426)
	at Le/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:39:35624)
	at each (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:28:2668)
	at each (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:28:1342)
	at Le (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:39:35600)
	at on (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:39:41432)
	at compile/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:150774)
	at le/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:7418)
	at ke (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:56689)
	at ae (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:51498)
	at ce/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:44367)
	at ce/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:44384)
	at ae (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:51447)
	at ce/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:44367)
	at ae (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:51447)
	at ce/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:44367)
	at ae (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:51447)
	at ce/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:44367)
	at ae (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:51447)
	at ce/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:44367)
	at ae (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:51447)
	at ce/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:44367)
	at ae (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:51447)
	at ce/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:44367)
	at ie/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:43580)
	at link (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango.js?v=1af0db0c5527937afeed:77:325714)
	at le/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:7418)
	at Ee/< (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:56631)
	at ke (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:56689)
	at ae (https://remotemonitorv3.wellspring.biz/ui/mangoUi~ngMango~ngMangoServices.js?v=dabd43089c611fb19315:78:51498)

I've tried to save with lots of different combinations of fields filled out with no luck. Each time nothing is displayed in the UI to indicate an issue has occurred. I have to look at the console or ma log to see that.

Let me know if anything else is needed to help troubleshoot.

Thanks,
Chad

cmusselm

We did have a new license get applied a few weeks ago, and this is the first report I've tried creating since then. Could that have anything to do with it?

I can create a report just fine in our test environment which is on the same version.

Thanks,
Chad

CraigWeb

Error caused by creating more reports than license allows, Will create a Git issue for as this should not return an error.

cmusselm

Wanted to give a quick update to let others know how this was resolved.

After working with the support team (thanks, Craig!) we found it it was a licensing issue. Once our license was updated and applied everything worked as expected.