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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Suspected hardware failure

    MangoES Hardware
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    • MattFox
      MattFox last edited by

      Hi folks,

      I've got a mango ES we've had around for a while that hasn't been used a great deal, runs 3.5.6 for consistency with our server and I like to use it for UI testing from time to time. Tried to boot it up today and all I get are the RX and TX leds blinking frantically.
      No network activity and no boot.
      Any thoughts?

      Fox

      Do not follow where the path may lead; go instead where there is no path.
      And leave a trail - Muriel Strode

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      • P
        Pikey4 @MattFox last edited by

        @mattfox
        Hi Matt,
        Happy New Year.
        I had something similar with an ES not so long ago and It was a power supply problem for me.
        Unless you have already done that check. I swapped power supplies and it was all ok.

        Thats all I got.

        Mango Core version: 3.5.6
        Mango API module version: 3.5.2
        MangoUi module version: 3.5.5
        Platform: 10.14 MacOS Mojave
        Chrome: Version 70.0.3538.110 (64-bit)

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        • MattFox
          MattFox last edited by MattFox

          Happy new years to you too man. I'll give it a go. Stranger things have happened.
          EDIT: Nope, new power supply and it's still going bananas...
          Fox

          Do not follow where the path may lead; go instead where there is no path.
          And leave a trail - Muriel Strode

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          • MattFox
            MattFox last edited by

            Infinite chaps, any further ideas?

            Do not follow where the path may lead; go instead where there is no path.
            And leave a trail - Muriel Strode

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            • CraigWeb
              CraigWeb last edited by

              Hi MattFox

              Have you plugged in an HDMI cable to see if you have can view the terminal? I'll ask Dave to have a look at this thread as this is more of his domain.

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              • Dave Frazier
                Dave Frazier last edited by

                Hey Matt - that frantically blinking Tx/Rx behavior you're describing is how the MangoES would act if it didn't have the eMMC drive fitted on the board. If you give it a gentle shake, can you hear anything rattling around in it? Those are usually secured to the board with a piece of mounting tape, but that may have been missed. If there's nothing loose in the case, it could be that the drive has become corrupted and is no longer booting.

                Send a message into support@infiniteautomation.com with the serial number of the MangoES and I can check on the warranty status.

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                • MattFox
                  MattFox last edited by

                  The sucker is glued down with glue gun adhesive. Man this sucks!

                  Ok I'll email support now.

                  Fox

                  Do not follow where the path may lead; go instead where there is no path.
                  And leave a trail - Muriel Strode

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                  • ThomasEinasto
                    ThomasEinasto last edited by

                    @MattFox I was hesitant to give my 2 cents about this but we also have been come into contact with this issue where eMMC drive has become corrupted.

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                    • MattFox
                      MattFox last edited by

                      Yes, it annoyed me a fair bit. Can't be helped, the joys of electronic hardware...

                      Do not follow where the path may lead; go instead where there is no path.
                      And leave a trail - Muriel Strode

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                      • C
                        ctrewartha last edited by

                        I just came accoss this same issue on one of my ES units, any thoughts?

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