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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Not connecting to Remote Client.

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    • M
      maurice last edited by

      Hello all,

      When accessing domain MYNAME.mangoautomation.net/ui/administration/cloud-connect-clients.

      I've got two clients: Previously I've been able to click on the "Open Web Interface" icon

      It used to direct me to the URL: GUID.MYNAME.mangoautomation.net/ui/administration/home

      Now it directs me to: GUID.ip-172-xx-xx-xx . (IP obfuscate on here)

      Any suggestions on why this happened and what to do about it.

      Best Regards,
      Maurice

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      • M
        maurice last edited by

        Hello all,

        This issue happens more often than not - and the site is hosted with mangoautomation. Am I better off selfhosting this?

        Can someone please let me know why this is occurring, and some pro / cons to self hosting.

        Best Regards,
        Maurice

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