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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    AC data point

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    • ? Offline
      A Former User
      last edited by

      Hi Dears,
      I have an AC data point name : " StartStopCommand"
      in pic show data point details
      0_1563260988228_2.PNG

      when I try to save the point ... Property Identifier field can't take the Present Value why ?
      and when I want to see the point value in watch list I have this error ... show in pic below

      0_1563261149406_1.png

      plz tell me how can I fix this error ??

      cwangvC 1 Reply Last reply Reply Quote 0
      • phildunlapP Offline
        phildunlap
        last edited by

        Hi support-jo,

        when I try to save the point ... Property Identifier field can't take the Present Value why ?

        I'm not sure what you mean. If you wanted to use a different property you would have to press the green refresh arrow, as the old UI didn't automatically look up what property types were possible for a given object type.

        plz tell me how can I fix this error ??

        It may be easier with the stacktrace right below what you have shown in the image, but, the first thing to try is deleting your Mango/work/jsp directory. This has the compiled JSPs, which this error is certainly related to. Alternatively you could use the new UI, as BACnet is supported on the new data sources page in 3.6 already.

        ? 1 Reply Last reply Reply Quote 0
        • ? Offline
          A Former User @phildunlap
          last edited by

          @phildunlap

          @phildunlap said in AC data point:

          It may be easier with the stacktrace right below what you have shown in the image, but, the first thing to try is deleting your Mango/work/jsp directory. This has the compiled JSPs, which this error is certainly related to.

          I deleted it but the error still exists ...

          @phildunlap said in AC data point:

          If you wanted to use a different property you would have to press the green refresh arrow,

          I press the green refresh arrow but when I select "present value " then save the work , the green refresh arrow return to appear

          phildunlapP 1 Reply Last reply Reply Quote 0
          • ? Offline
            A Former User
            last edited by

            and can you tell me the event data in which file can I found it.

            0_1563280544598_4.PNG

            1 Reply Last reply Reply Quote 0
            • cwangvC Offline
              cwangv @Guest
              last edited by

              @support-jo
              have you checked the object instance number for the BO? It looks odd. Unless you have thousands of ac units, the number shouldn't be that high (7681).

              1 Reply Last reply Reply Quote 0
              • R Offline
                Ralf
                last edited by

                @cwangv It's ok. The objects in a Daikin BACnet Gateway have a strange design.

                0_1563286461855_59b69cb2-e3fe-499a-a29b-e612fd955a79-image.png

                @support-jo check my settings, they work:

                0_1563288544808_bc1a656e-d009-47c8-ae96-54ccd88aa943-image.png

                If you have a large installation with many Master/Slaves units turn on the cyclic sending (60 sec) and test again. Sometimes the gateway misses a command.

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                • phildunlapP Offline
                  phildunlap @Guest
                  last edited by

                  @support-jo said in AC data point:

                  I press the green refresh arrow but when I select "present value " then save the work , the green refresh arrow return to appear

                  That is the the expected behavior in the old UI. If you were on the latest Mango you could create this BACnet data source in the new UI, which does not have the refresh arrows on data type and property identifier.

                  Speaking of version numbers, what Mango version are you on? It looks like there was a bug fixed with the relinquish tag, which is what the screenshot of the error seems to be about: https://github.com/infiniteautomation/ma-core-public/commit/a6c2a0f8714368c61a0e167bc1cc73328fa48e30

                  The stack trace would be in the Mango/logs/ma.log file, accessible through the logging console page or the logging console within Administration --> System Status

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