• Recent
    • Tags
    • Popular
    • Register
    • Login

    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

    Radix IoT Website Mango 3 Documentation Website Mango 4 Documentation Website Mango 5 Documentation Website

    Cloud Connect - Unable to Generate New Key on Client

    User help
    2
    4
    1.1k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • W
      Wingnut2.0
      last edited by

      Hello Guys,

      While testing the new Cloud Connect function I am running into an issue where clicking on the Generate New Key button on the Cloud Connect Client screen will trigger the "Are you sure?" pop-up, but does not populate the Client public key section below it so I have nothing to copy to clipboard.

      Where can I find the newly created Client public key?

      Thank you

      1 Reply Last reply Reply Quote 0
      • W
        Wingnut2.0
        last edited by

        This is resolved. It was due to having the cloud connect server enabled on the same device.

        1 Reply Last reply Reply Quote 0
        • phildunlapP
          phildunlap
          last edited by

          Hi Wingnut2.0,

          I'm not sure exactly what you mean. I tried to reproduce an inability to generate a new client key while the server was running (admittedly nothing was connected) and I didn't seem to have the issue. But, glad you got it resolved! If you have replication steps and suspect it may be a blemish, I'd be happy to have a look!

          1 Reply Last reply Reply Quote 0
          • W
            Wingnut2.0
            last edited by

            Hey Phillip,

            If you inadvertently have both the client and server set to start with Mango and cause Mango to restart neither the client or server will have public keys available. You will also see CloudConnectServer errors in the logs for bind exception.

            1 Reply Last reply Reply Quote 0
            • First post
              Last post