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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Graphics replaced by an Icon "Image Chart" in WatchList and Details

    Dashboard Designer & Custom AngularJS Pages
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    • P
      pascal
      last edited by

      I experienced the absence of graphic in the WatchList and Data points details.
      The graphics appears as an Icon named "Image Chart".
      Any solution to bring back the graphics ?
      Regards,
      Pascal

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      • philgdepP
        philgdep
        last edited by

        I just checked and it's a 500 error. It doesn't find the PNG. It happened after updating Mango to the last version. Anybody from Infinite Automation for a fix?

        0_1491219810486_Screen Shot 2017-04-03 at 13.43.04.png

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        • philgdepP
          philgdep
          last edited by

          Fixed. It was a problem of due to an update. We had to remove the file: mango/classes/org/jfree/data/Range.class

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          • phildunlapP
            phildunlap
            last edited by

            Hi Pascal and philgdep,

            Pascal, what philgdep is describing could cause that error. You'd know because there will be a stack trace coming out into Mango/logs/ma.log every time you load a page with a chart if it is that issue. It will complain about a NoSuchMethodError from Range.class, which philgdep has included the path to find it and delete it. You'd have to restart Mango to pick up the changes.

            If on the other hand it is a different error, share the stack trace and we'll see what that issue is.

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            • philgdepP
              philgdep
              last edited by

              Hi @phildunlap, im actually working with pascal. So the error is fixed now. We upgraded from 2.6.?? To the latest version friday and got the bug. Is there anything else that we should look at ?

              The server seems to be very slow since the update was done. But everything seems to work ok.

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              • phildunlapP
                phildunlap
                last edited by

                Hi philgdep,

                Ah okay. No deleting that class file is the beginning and the end of solving that issue (well, you probably already had to restart Mango) What slowed down?

                One of the lowest hanging fruits to speed up a Mango is to change the database stream type in the env.properties file. Try setting

                db.nosql.shardStreamType=MAPPED_BYTE_BUFFER

                in env.properties and restarting.

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