Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

Radix IoT Website Mango 3 Documentation Website Mango 4 Documentation Website

  • Hi I registered and created a license for my system (GUID 2-c52e4148-159b-4b71-a237-2ae79f1c930d) but I had to trash the VM and rebuild. it's now got a new GUID (2-ec099c5e-2634-4492-9656-09ddea64b2d2) and my purchase of the modbus module does not work.

    How can I use my old paid for license file or can Infinite Automation refund me? I'm building out a demo system for tonight and will need to activate a new license very shortly.

    BTW I tried to contact IA on their "contact me" link but it's broken.

    thanks Dominic Storey


  • Hi Dominic,

    If you can email me your m2m2.license.xml file I will send you back a new one that will work with your new GUID. You can email it to joel at infiniteautomation dot com

    Thanks,
    Joel.


  • Joel I didn't know how quick you'd answer (and it was quick) so I went ahead and purchased a new one.

    Could I exchange the modbus license against the purchase of a core license?

    thanks Dominic


  • Sure, I'm not exactly sure what you want to do but we can give you a credit so if you purchase the core we can manually issue a license that include modbus if that works for you or we can send you a custom invoice for the core less the modbus price. Just let me know what you want to do.

    Thanks,
    Joel.


  • I have two modbus licenses, one for the new instance and one for the old. So I'd be happy to go for the core less the old modbus license.

    the modbus license is included below.

    <license><core><guid>2-c52e4148-159b-4b71-a237-2ae79f1c930d</guid><distributor>IA</distributor></core><modules/><signature>
    RMb1MeFKhqtMYYXMAGg2bzKwHdYc9MvjVhM8EwpXuLti5akZ/X/0kgbonmgGIOI4
    InXrdBt1UdlYe4SgXiDOdYG9xNIRRb1Y19nlGG7COls5l1r7YfWG5zEj225oCG1c
    lkWv9O5lH51xvc1euzWXIF82FV47UnTyyQXWK04+7K+8fFWnZGleBer+euevkOML
    OOA/nvE92g25DuRpIEFTXopRXuiwkwjM7UKjscZTeMFOwNcZv1z0Zzq1spNLT0bw
    uwf76VVARsyibopFs5PS9xt3IhxCcvtIWki+BVCja6lXq9Adokkcxh1LBOEOQpBa
    1qD46FHZmhe2PgBuTcvsLLXwweDKsGiIw8eKMLB1fgfDxQ+6J7dBHCHiW9hB0uFy
    nlTwwOq4QQmImtTrjforCfCUXT4IqniKSDjr1ZksGsgMEs4nW0XQ8OSOUVdSxrpU
    90f1Ht2n0bWa7SJzTqLLQoucV70gothxhCIeSDWdOJ8V0V5pGHOyyao1j2yju1fO
    4ryr0ctC9oBfHCtUy77cociQePF0w+x0WPykTMxzKxoLi7Mf4mlF2/AzPmnuaedh
    FYYOTKcW74ShCdkL8X93SI0g0XBGZhdTXg6xb/bcm/p6yY3uxWr+/4o9oH23eXP5
    ulDcG5SL4I3zodyavNfC4NwXv3VBce+mJR2c5uuBQ6A=</signature></license>